The Bellstar Advantage
Culture:
Bellstar’s guiding principle is that people are the heart and soul of our business. We inspire and empower our Bellstars to align their daily decisions and actions with the following Core Values:
- Service to others
- Honesty
- Respect
These Core Values are non negotiable in all of our activities. They relate to how we deal with our guests, our owners, our colleagues and Bellstars, our suppliers and other stakeholders.
In delivering our mission “to deliver exceptional resort experiences” Bellstar also strives to deliver exceptional employment experiences. We encourage a team, family atmosphere. The staff members often hold parties to celebrate a job well done. This could include activities such as going to the local dinner theatre, having a pumpkin carving contest at Halloween, a pot luck lunch, hosting guest speakers. As many of our front line staff members join us as traveling workers and do not have transportation we organize trips to local tourist destinations. Organizing such activities allows us to give back to our employees and allow them to an exceptional work experience. A team that plays together stays together.
Opportunity:
Bellstar is a rapidly growing, forward thinking company and we reward the dedication and hard work of our employees. Career advancement and succession planning is an important aspect of managing our people. The ever increasing number of resort properties allows us to promote our “Bellstars” from within the company. It is our goal to allow employees to pursue new areas of career interest from within Bellstar where suitable. There are many examples of individuals who have, in a short period of time, worked as front line or junior level managers and have been promoted to senior level positions. This applies to both our resort and office personnel. Our employees are also encouraged to continually improve themselves through education. Bellstar will assist with educational costs that are applicable to job requirements.
Bellstar’s Satisfaction Survey:
Every individual Bellstar is important to the success of our whole team and listening to our Bellstars is an important part of improving how we do things. Bellstar undertakes an employee satisfaction survey two times each year to measure how successful we are in meeting the individual and overall needs of our Bellstar’s.
The goals of the Employee Satisfaction Survey are as follows:
- To solicit open and honest feedback from our Bellstars
- To continually improve our people and operational practices
- To measure the overall rate of satisfaction of our Bellstars
- To measure the effectiveness of management
Bellstar Benefits:
Bellstar offers many great benefits to our Bellstars which include the following:
- Extended health and dental benefits, to all full time employees, with only a minimum requirement of 25 hours per week.
- RRSP plan which is not vested, although contributed amounts must remain in the Bellstar account until the employee is no longer with Bellstar. Eligibility to participate in the plan is the first day of work.
- RRSP company matching portions beginning at 6 months of employment. Bellstar matching portions increase with level of position and length of service.
- Bellstar resort stay program, applicable to each employee and their immediate families. For $65 per night based on availability (based on availability and is subject to change with policy).
Environmentally Conscious:
Environmental protection is an integral part of Bellstar’s mission. Bellstar requires all employees to recycle paper, plastic and pop cans. We encourage our guests to be environmentally conscious by reusing towels, reducing energy consumption and use recycled materials where possible.
Community Involvement:
Giving back to our communities is central to Bellstar’s operations. Our contributions range from a few volunteer hours by a team member, personally or corporately donating to charitable causes, promoting environmental safeguards and supporting local arts and cultural events. Bellstar also proudly displays the artwork of local artists in our resort lobbies and hallways. We are privileged to help strengthen the communities we live and work in. Bellstar has a unique program where we donate a percentage of each pet friendly room charge to the local SPCA in each of our resort destinations. Bellstar is also actively involved in supporting community events in each resort location.
Support and Recognition:
Bellstar’s management team focuses on positive reinforcement. We believe in recognizing each individual’s positive work contributions and appreciate hard work and dedication to the overall success of Bellstar. People are the heart of our organization and each contribution is critical to our success. It is a priority for us to recruit and retain the best people and it is our intention to provide them with a challenging, rewarding and motivating work experience as they grow with us throughout a career.
