Solara Guest Directory

Check Out

Check-out time is 11:00 am. If you wish to request a late check-out, please contact Guest Services by dialing “0”. An additional charge may be applied to your account for accommodation retained after this time.

Children

Solara Resort & Spa gladly welcomes children. As their safety is important to us, we kindly request that children under 16 be accompanied and supervised by a parent or guardian at all times. Solara is proud to offer the Summit Seeker Kid'z Kamp, which is full of pint sized adventure and fun filled activities. Guests can check with the front desk for a full list of current Kid'z Kamp activities and an activity schedule.

Coffee Maker

For French Press, please follow the directions below.
1. Insert 1 heaping spoon of grounded coffee per cup of coffee needed into the beaker
2. Pour almost boiling water into coffee maker to a maximum of 1 inch below top of beaker and stir lightly
3. Replace lid onto coffee maker with filter group fully raised
4. Allow to brew for 3 to 5 minutes
5. Slowly depress filter group to bottom of beaker insuring handle fits snugly into slots on cover
6. Serve and enjoy!

Fireplace

The fireplace can be turned on/off using the remote control located on your coffee table or bedside stand.

Housekeeping

Daily housekeeping services include refreshing the coffee/tea station, removal of garbage and recycling, and making of the beds. Please consider the environment when using recyclable materials, towels, and linens. Fresh towels are provided if left in the tub, or on the floor. Housekeeping will change the linens and vacuum in addition to the regular daily services on the fourth day of your stay, or once per week depending on the length of your stay. Please contact Guest Services by dialing “0” to inquire about pricing of extra services.

Garbage and Recycling Collection

Garbage and recycling collection is available upon request. Please contact Guest Services by dialing "0" to request collection.  Solara Resort & Spa is pleased to have a recycling program, please place all recycling in the marked blue bins in your suite. The recycling will be removed from your suite during regular housekeeping service. Additional recycling bins are located at the P2 level in the parkade and in the garbage chute area on each floor.

Recyclable materials are: Glass, bottles, newspaper, office paper, batteries and cardboard. Batteries are collected at the front desk.

Ice

For your convenience, each freezer is equipped with an icemaker in the freezer section. For your health and safety we will remove ice and clean the bin after each guest checks-out.

Internet

All suites are equipped with both wired and wireless internet access.

Kitchen

Your kitchen is fully equipped with granite countertops and an island with barstool seating as well as all of the necessary tools to create a home cooked meal.

Kitchens are equipped with contemporary designed stainless steel appliances outfitted with the latest technology including refrigerator, range, dishwasher, microwave, as well as a wine fridge and a bar sink.

Guests at Solara are provided with a “Stay™ | Tidy” starkit upon check-in. We kindly ask that prior to check-out you clean all dishes, pots, pans, utensils and glassware you may have used. If necessary, the dishwasher may be left running at the time of your departure.  Dish soap for the dishwasher has been provided in your Stay™ | Tidy kit for your convenience.

Laundry

All suites have a stacking washer and dryer. For your convenience, we have provided you with laundry detergent in the Stay™ | Tidy kit provided to you at upon check-in. If you require additional supplies, please contact Guest Services by dialing "0". Fees will apply. All suites at Solara Resort & Spa are equipped with an iron and ironing board.

Oven/Stove

• Oven
Select the required mode and temperature. Preheating oven is not essential, but you will achieve better results if you do. Instructions for the oven modes are provided in the suite.
• Stove (Chinook Lodge only)
The appliance is operated using the touch control sensor fields. Functions are controlled by touching sensor fields and confirm by displays and acoustic signals.

Touch the sensor fields from above without covering other sensor fields. First the stovetop must be turned on and then the appropriate element must have the temperature set.

The induction cooking zones create the heat required for cooking directly in the base of the cookware. If the burner does not have a cooking vessel placed on ready for heating, the element will not begin to heat and the display will show a fault (F).

After removing the cooking vessel from the stove top, the element will automatically switch off.

Quiet Times

Solara Resort & Spa is a family‐oriented property and as such, we kindly request that all guests respect Quiet Times. We thank you for your consideration of others. In case of a disturbance or emergency after hours please dial "0".
Quiet time should be respected between 11:00pm and 7:00am

Showers

Some of the showers are equipped with 3 different types of jets. The top handle controls the rain head, the middle handle controls the back jets and the lower lever controls the hand shower. The bottom handle is used to fill the soaker tub.

Smoking

Solara Resort & Spa is pleased to offer a smoke free environment. Smoking is not permitted on the property. Suites or rooms with evidence of smoking will be assessed additional cleaning fees. Just a friendly reminder, Canmore is highly susceptible to fire. Please dispose of your cigarettes in an appropriate manner.

Thermostat

The thermostat in your suite is designed to create a comfort zone for you by determining the temperature at which the heating and cooling should automatically come on.

1. The number displayed on the thermostat is the current temperature of the room.
2. By pressing the mode key you will be able to select either HEAT, COOL, or AUTO. The HEAT function will only provide warm air when the room temperature is at least 2 degrees cooler that the selected temperature. The COOL function will provide cooling to the suite when the room temperature is at least 2 degrees warmer than the selected temperature. The AUTO function will provide both heating and cooling depending on the temperature of the room. This function is optimal when there is at least 2 degrees difference between your desired lower temperature and upper temperature.
3. You may adjust these numbers by pressing the up or down arrow after the mode has been selected.

Voltage

Electrical current in Canada is 110 volts.

In Suite Safe

Select suites have an in room safe. To inquire about in suite safes please contact Guest Services for assistance by dialing "0".

Telephone

Please refer to the dialing instructions listed on the telephone in your room. If you experience difficulties, please contact Guest Services for assistance by dialing "0".

Television

Stay™ | Connected with Solara

Guest/Concierge Services

Our friendly and dedicated team is here to ensure that your holiday experience is exceptional. Guest Services will answer your questions about Canmore, activity planning, booking tours and tee times. If you have any questions, please ask! Guest Services can be contacted by dialing "0" from the phone in your room, or by visiting us in the main reception area of the Bow Lodge.

Solara’s Stuffie - Albert the Big Horn Sheep

There are six stuffies in the Bellstar Stuffie Family. Solara Resort & Spa’s resort stuffie is Albert the Big Horn Sheep. By bringing Albert home, you help support Wild Smart - an organization that helps to teach people about interacting and living near wild animals. For more information about Albert visit bellstar.ca/resort-stuffies. If you would like to take Albert home with you please visit the front desk, or contact Guest Services by dialing "0”.

Pets

Bring your furry friend with you to enjoy your luxurious home away from home at Solara Resort & Spa. Solara Resort & Spa is pleased to welcome pets in select units. Be sure to request one of our pet friendly suites when you make your reservation. A portion of the proceeds from the pet friendly fee goes towards the Bow Valley SPCA.  In order to best accommodate you and your pet, please indicate when you make your reservation, that you require a "Pet Friendly" room.
• Pet Size Allowed:  Small - 40lbs or less
• Pet Guest Fee: $20 per pet, per night (up to $100 per stay)
• Pet Types Allowed:  Dogs and cats only
• Allowed Pets per Unit:  2 pet maximum for all available room types
• Leashes Required
• No Seasonal Restrictions
• Additional Pet Policies: Noise from pets must not interrupt the quiet enjoyment of other guests at the resort. Pets must be kenneled if left unattended in a suite, housekeeping services will not be provided if pets are unsecured. Food and water bowls are available upon request by calling Guest Services by dialing “0”. The owner of the pet accepts full responsibility for any damage or harm caused by their pet while on resort premises. All pet waste must be picked up immediately by the pet owner and disposed of in a waste container (failure to pick up after a pet may result in the eviction of the pet or additional housekeeping fees being charged to the pet owner). Pets exhibiting aggressive behavior towards other pets or guests will be asked to vacate the resort. Non pet friendly suites found to have unregistered pets will be subject to additional cleaning fees.

Canmore Pet Services and Information:

• Quarry Lake Park offers a designated off-leash dog park. Located along Spray Lakes Road on the
South side of the Bow Valley.
• Mut Hut Pet Emporium provides everything your pet may need while staying in Canmore.
1001 - 6th Ave.
• Pawshe Pooch Spaw provides pet grooming, walking, and pet sitting services.
100-50 Lincoln Pk.

For more information please visit solararesort.ca/pets-friendly-canmore-hotels.html.

Bicycle Rentals

Solara Resort & Spa is pleased to offer bicycle rentals at Guest Services. Each rental comes with helmets and lock. Please inquire about availability by dialing "0" from your guest room phone. There is bicycle storage located in the parkade; we recommend you secure your bicycle with a lock.
• Full day - $50.00
• Half day - $30.00

Parking

Complimentary underground parking for one vehicle per suite is available, street parking is available for additional vehicles. A room key is required for entry into the parkade. Any vehicle not registered at the front desk will be towed at the owner's expense. Parkade clearance is 7.8 feet (2 meters).

Security

Should you require security assistance, call Guest Services by dialing "0". Security periodically patrols the site daily between 10:00pm and 6:00am. The local police can be reached at 403.678.5516. In the event of an emergency, dial "9 + 911".

Resort Appearance

Please do not use your balcony railing to dry your towels or to hang up banners/flags. The resort should remain appealing to guests and visitors at all times.

Payment Options

Solara Resort & Spa welcomes the following credit cards: American Express, MasterCard & Visa. Debit and cash are also accepted. Please note: if paying for your suite using debit or cash, a credit card will be required to preauthorize for incidental charges.

Resort Amenity Map

Resort amenities include the full service One Wellness & Spa, gym,  relaxation hot pools, kid’s water play area, kid’s water play area, Summit Seeker Kid’z Kamp, the Three peaks conference centre which includes the Bow and Chinook Ballrooms, Aurora Theatre, Business Centre, and available breakout spaces.

For Safety reasons One Wellness & Spa and the gym at One Wellness do not allow children under the age of 16. All children under the age of 16 are welcome at the Kid's Water Play Area, Activity Area, and relaxation pools however, for safety reasons we request that all children under the age of 16 be accompanied by an adult at all times when using these facilities.

One Wellness and Spa Services

Hours: 9:00am - 7:00pm
One Wellness and Spa is a full service spa offering a full array of spa services, fitness services, wellness coaching, physiotherapy, and nutritional guidance. One Wellness and Spa is equipped with sauna, steam room, relaxation lounge, fitness centre, and change rooms. Visit onewellnessandspa.com for more information and for a full list of spa services.

Gym at One Wellness and Spa

Hours: 6:00am - 8:00pm
We ask that all Solara guests using the fitness area wear dry, clean indoor shoes, and sign in and out with reception.

Relaxation Hot Pools

Hours: 7:00am-11:00pm
Spend some time relaxing in the pools at Solara. Kids are welcome until 9:00pm.

Children

Solara Resort & Spa gladly welcomes children, however, we kindly request that children under the age of 16 be accompanied and supervised by a parent or guardian at all times. Kids under 16 with a parent/guardian – stay free!

Babysitting

Childcare can be arranged by a local professional licensed childcare service – call Child Care Connection directly at 403-760-4443. A minimum of 48 hours advanced notice is required.

Kid's Water Play Area and Activity Area

Hours: 7:00am-9:00pm
The kid's water play area is adjacent to the pool and hot tub. The area has water fountains and water cannons for kid's of all ages to enjoy. The Kid's activity area is a separate area adjacent to the kid’s water play area designed as a place for kid's to get creative and have fun. The area includes a foosball table, a drawing board, puzzles, coloring books, books, and games (available at the front desk).

Summit Seeker Kid’z Kamp

The Summit Seeker Kid'z Kamp is full of pint sized adventure and fun filled activities. Guests can check with the front desk for a full list of current Kid'z Kamp activities and a schedule.

Business Services

Located on Main Street, Canmore Business Services can assist with all your business service needs. Call 403-678-1719.

Three Peaks Conference Centre

The Three Peaks Conference Centre is a full service convention and meeting facility offering state-of-the-art meeting facilities. The Three Peaks Conference Centre has built-in projection screens, audio and the flexibility to be separated into two smaller meeting rooms, the Bow and Chinook. The Three Peaks Conference Centre encompasses the Aurora Theatre, Bow and Chinook Ballrooms, Business Centre, and Breakout Rooms.

Click here for more information about the Three Peaks Conference Centre and hosting meetings and events at Solara Resort & Spa.

Business Centre

Hours: Open 24 hours
The business centre at Solara is a fully functional and quiet office space complete with computers as well as open desks for personal laptop use.

Aurora Theatre

This state-of-the-art theatre offers large projection screen with movie quality sound and re-tractable seating for set-up versatility for opening ceremonies, smaller evening receptions or stand-up cocktails. The Aurora Theatre seats 96. The Aurora Theatre is also an exceptional choice for meetings and presentations. Family friendly movies are shown nightly at 7:00pm. Mature movies are shown Friday and Saturday at 9:00pm. Guests can obtain movie listings from the front desk. Movie listings are subject to availability.

Getting Around

Directions and travel times can be found by using Google Maps. Solara Resort & Spa is located at 187 Kananaskis Way, Canmore, Alberta.

Weather

For up-to-date information on weather and road reports, please call any of the numbers below. Or visit The Weather Network website.
• Airport Information
Ph: 1.403.292.8477
• Local Weather Information
Ph: 403.762.2088
• National Weather Information
Ph: 1.800.668.6767
• Parks Canada Road Report
Ph: 403.762.1450

Biking and Hiking

Discover the miles of breathtaking wilderness in the Bow Valley. The valley offers short walks, full day hikes or overnight excursions.
• Information on Local Trails
Tourism Canmore Kananaskis
907A 7th Avenue
www.tourismcanmore.com
• Guided Hiking
White Mountain Adventures
7107 Boulder Crescent
Ph: 1.800.408.0005
• Bike Rentals
Gear Up Mountain Rentals
1302 Bow Valley Trail
Ph: 403.678.1636

Solara Resort & Spa is pleased to offer bicycle rentals at Guest Services. Each rental comes with a helmet and a lock. Please inquire about availability by dialing "0" from your guest room phone. There is bicycle storage located in the parkade; we recommend you secure your bicycle with a lock.
• Full day - $50.00
• Half day - $30.00

Dog Sledding

Enjoy the majestic mountains while experiencing the thrill of being pulled on a sled by a team of dogs through the snowy terrain.
• Snowy Owl Sled Dog Tours
With experienced guides and friendly four legged friends pulling you, the Snowy Owl Sled Dog Tours offers the most amazing experiences in the winter and summer.
104 - 602 Bow Valley Trail
Ph: 403.678.4369
www.snowyowltours.com

Golf Courses

The Bow Valley is home to award‐winning golf courses. We have listed our favorites below.
• Canmore Golf & Curling Club
The Canmore Golf & Curling Club and the surrounding mountains make for an ideal golf getaway.
2000 8 Avenue
Ph: 403.678.4785
www.canmoregolf.net
• Silvertip Golf Resort
Enjoy breathtaking views and a challenging par-72 course that tests the skills of every golfer.
1000 Silvertip Trail
Ph: 877.877.5444
www.silvertipresort.com
• Stewart Creek Golf Club
Rated 4.5 stars by Golf Digest and naturally sculpted fairways, an enjoyable round for any skill level.
4100 Stewart Creek Drive
Ph: 877.993.4653
www.stewartcreekgolf.com

Horseback Riding

Explore Kananaskis Country on guided horseback trips provide by reputable companies.
• Cross Zee Ranch
2500 Palliser Trail
Ph: 403.678.4171
www.crosszeeranch.ca
• Boundary Ranch
Kananaskis Village
Ph: 403.591.7171
www.boundaryranch.com
• Brewster's Kananaskis Guest Ranch
Exshaw, AB
Ph: 403.673.3737
www.kananaskisguestranch.com

Skiing and Snowboarding

With the majestic mountains that surround the area, there are many ski hills in the Bow Valley.
• Banff Mt. Norquay
With runs for all skills levels including groomed, bumps and a terrain park – a day at this resort will entertain everyone in your family.
Ph: 403.762.4421 or 1.87.SKI.BANFF
www.banfforquay.com
• Canmore Nordic Centre/Trail Sports
Famous for its cross‐country ski trails and home to the Canmore Nordic Ski Club and the 1988 Winter Olympics. The trails have been expanded since 1988 and it offers a vast array of options for a day of exploring or perhaps lessons from Trail Sports.
Ph: 403.678.2400/403.678.6764
www.canmorenordic.com/www.trailsports.ab.ca
• Ski Lake Louise
Vast and varied terrain with spectacular views offers skiers of all levels the ability to ski together.
Ph: 403.522.3555 or 1.877.9LOUISE
www.skilouise.com
• Nakiska
The gateway to the Rockies and the host of the 1988 Winter Olympic downhill events, Nakiska offers some of the best terrain for cruising and carving trails.
Ph: 403.591.7777
www.skinakiska.com
• Sunshine Village
Offering endless mountain terrain in the heart of unspoiled wilderness is the only way to describe Sunshine Village. With a breathtaking gondola ride up the mountain and the longest ski season, guests have the ability to ski three different mountains at one resort.
Ph: 1.87.SKI.BANFF
www.skibanff.com

Theatres

Lux Cinema Centre
A short drive to Banff takes you to the closest theatre outside of the Solara Resort & Spa and Canmore. With four screens that play first-run features.
Corner of Bear and Wolf Street
Ph: 403.762.8595

Corner Stone Theatre
Throughout the year the theatre hosts many other events including sing-a-longs, game shows, comedy nights, hit musicals and youth theatre camps.
125 Kananaskis Way
Ph: 403.609.0004

Aurora Theatre

This state-of-the-art theatre offers large projection screen with movie quality sound and re-tractable seating for set-up versatility for opening ceremonies, smaller evening receptions or stand-up cocktails. The Aurora Theatre seats 96. The Aurora Theatre is also an exceptional choice for meetings and presentations. Family friendly movies are shown at nightly at 7:00pm. Mature movies are shown Friday and Saturday at 9:00pm. Guests can obtain movie listings from the front desk. Movie listings are subject to availability.

Special Events

Every year Canmore hosts a variety of festivals and events, below are some of the special events in the area.
• Children's Festival
May (Victoria Day Long Weekend)
• Canada Day
July 1
• Miner's Day
July
• Canmore Folk Music Festival
August (Heritage Day Long Weekend)
• Canmore Highland Games
September (Labour Day Long Weekend)
• Canadian Rocky Mountain Marathon
September
• Vic Lewis Band Festival
November
• Light up Canmore
December

Travel Alberta Visitor Information Centre

For any further information on tours, sightseeing, hikes, bike trails, etc. please visit our Tourist Information Centre. Their friendly staff has information readily available.
• West end of Bow Valley Trail
Ph: 403.678.5277
www.tourismcanmore.com

White Water Rafting

The Kananaskis River, Bow River and the Kicking Horse River offer all levels of fun for the entire family. You can enjoy the thrill of a class four river or slowly float while relaxing the afternoon away.
• Canadian Rockies Rafting
With different options for everyone in the family, you can be sure that you will find the adventure you are looking for. From floating down the Bow River to grade 4 rapids on the Kicking Horse River, they never disappoint.
Ph: 1.877.226.7625
www.rafting.ca
• Inside Out Adventures
Experience a full or half day adventure on the river.
Ph: 1.877.999.7238
www.insideouradventures.com
• West n' Wild Adventures
This tour company is located in Golden, BC but offers transportation from Canmore for guests wanting to experience the class 3 or 4 rapids.
Ph: 1.800.668.9119
www.wetnwild.bc.ca

Canmore has a wide selection of restaurants, pubs and cafes for your enjoyment.

Breakfast

There are many options in the area to eat the most important meal of the day.
• Beamer's Coffee Bar
A1702 Bow Valley Trail
Ph: 403.678.0111
• Chez Francois
1604 2 Ave (Bow Valley Trail)
Ph: 403.678.6111
• Craig's Way Station
1727 Mountain Avenue
Ph: 403.678.2656
• Harvest Cafe
718 10 Street
Ph: 403.678.3747
• Rocky Mountain Bagel Company
830 Main Street/1306 Bow Valley Trail
Ph: 403.678.9978
• Summit Cafe
200 - 1001 Cougar Creek Dr
Ph: 403.609.2120
• Starbucks Coffee
112 - 1240 Railway Avenue

Lunch and Dinner

Although many of the restaurants can be enjoyed at any time of day, these are our favourite for a mid‐day or evening meal.
• Crazy Weed Kitchen
Gourmet Vegetarian Cuisine
1600 Railway Avenue
Ph: 403.609.2530
• Grizzly Paw Pub & Brewing Company
Canmore's only Micro-brew pub
622 Main Street
Ph: 403.678.9983
• Harvest Cafe
718 10 Street
Ph: 403.678.3747
• Murrieta's West Coast Grill
737 - 200 Main Street
Ph: 403.609.9500
• Quarry Bistro
718 8 Street
Ph: 403.678.6088
• The Wood Steakhouse & Lounge
838 Main Street
Ph: 403.678.3404
• Zona's Bistro
710 9 Street
Ph: 403.609.2000
• Sage Bistro
1712 Bow Valley Trail
Ph: 403.678.4878
• Gaucho Brazilian Barbecue
629 8 Street
Ph: 403.678.9886
• The Trough Dining
725 9 Street
Ph: 403.678.2820
• Tapas Restaurant
633 10 Street
Ph: 403.609.0583

Pubs

If you would like to enjoy an evening out with a beer, glass of wine or just want to enjoy some live entertainment, Canmore has a few options for you.
• The Drake
Live entertainment on a daily basis with a games room, VLT's and a great patio
909 Railway Avenue
Ph: 403.678.5168
• Grizzly Paw Brewing Company
Canmore's only micro‐brewery with a DJ on the weekend and a patio to enjoy the sun.
909 Railway Avenue
Ph: 403.678.5168
• The Iron Goat
703 Benchlands Trail
Ph: 403.609.0222
• The Rose & Crown
A relaxed venue to enjoy an evening out.
749 Railway Avenue
Ph: 403.678.5131

Grocery Stores

If you would like to stock the kitchen in your suite, here are some of the local grocery stores.
• Safeway Food Store
1200 Railway Avenue
• Sobey's
2 - 950 Railway Avenue

Liquor Stores

Below are some options for purchasing a bottle of wine or other spirits for your suite.
• Alberta Spirits
737 10 Street
• Safeway Liquor Store
1200 Railway Avenue
• Sobey's Western Cellar
100 - 1040 Railway Avenue

Airlines

Contact details for major airlines are listed below.
• Aero Mexico
Ph: 1.800.531.7923
• Air Canada
Ph: 1.800.247.2262
• American Airlines
Ph: 1.800.433.7300
• British Airways
Ph: 1.800.247.9297
• Continental Airlines
Ph: 1.800.231.0856
• Delta Airlines
Ph: 1.800.221.1212
• Japan Airlines
Ph: 1.800.525.3663
• Lufthansa
Ph: 1.800.563.5954
• Northwest Airlines
Ph: 1.800.225.2525
• Qantas
Ph: 1.800.227.4500
• United Airlines
Ph: 1.800.241.6522
• WestJet
Ph: 1.800.538.5696

Buses

Transportation by bus can be arranged by contacting one of the following providers.
• Banff Airporter
For airport service
Ph: 403.762.5200
• Adventures Unlimited
Sightseeing and special activity tours
Ph: 403.762.4554
• Brewster transportation & Tours
For airport service or sightseeing tours
Ph: 403.762.6767
• Banff Transportation & Tours
For airport service or sightseeing tours
Ph: 403.760.8687
• Greyhound Bus Lines
For transportation to other cities/towns in Canada and the United States
Ph: 1.800.661.8747

Bellstar’s Car Rentals with Budget Rent a Car

• Budget Rent A Car
Bellstar is pleased to offer you a 5% discount through Budget Rent A Car. Click on of the links below and fill out the forms to see available cars, and rates for your rental days.
English: budget.com/bellstar
French: budget.com/bellstar-fr
Ph: 403.609.3360
• Enterprise
Ph: 403.609.3070
• Hertz
Ph: 403.678.1630

Taxi Service

Should you require a taxi, you may contact one of the providers below.
• Canmore Cabs
Ph: 403.996.2229
• 4 Aces Taxi
Ph: 403.996.4223
• MTN Cab
Ph: 403.996.4949

Bellstar's Shuttle Services with Brewster

Book a shuttle ticket to Canmore when booking your stay with Bellstar!

Transportation services to the Calgary International Airport can be easily arranged. Please book Brewster in advance by calling 1-877-737-6782.
Please visit bellstar.ca/transportation for more information.

*** Please note that scheduled departures and arrivals are subject to change without notice. Guest is required to contact Brewster for exact departure and drop off times.

Bellstar Hotels & Resorts has created the Stay™ | Green program - a sustainability plan incorporating company-wide triple-bottom-line operating policies and environmentally-friendly business practices to educate guests, suppliers and staff and to help preserve our planet for future generations. A standard set of guidelines are provided to all operational teams at our hotels and resorts with the goal of creating a sustainable world by using non-intrusive, high quality, eco-friendly products and services. Although these are steps in the right direction, we are constantly striving to create new opportunities to further decrease our ecological footprint while advancing the exceptional experience that our guests expect. Please visit www.bellstar.ca/green for more information.

Partnerships

Bellstar is a leading supporter of the Green Key and the Green Meeting Eco-Rating program. The Green Key and the Green Meeting Eco-Rating program are graduated rating systems designed to recognize hotels, motels, and resorts that are committed to improving their environmental performance. Based on the results of a comprehensive environmental audit, hoteliers are awarded a green key rating from 1-5 and given guidance on how to "unlock" opportunities to reduce environmental impacts through reduced utility consumption, employee training, and supply chain management.

Solara Resort & Spa achieved the following certification:

Clean the World is a foundation committed to reducing the waste created by discarded soap and shampoo products while preventing deaths by hygiene-related illnesses around the world. By sending the unused portion of Bellstar's soap, shampoo, conditioner and lotion products to Clean the World's recycling facilities, we are decreasing the waste in our landfills and helping improve the quality of life for those in homeless shelters and impoverished countries worldwide.

For more information on Bellstar’s Stay™ | Green partnerships please visit bellstar.ca/green.

Energy Efficiency

Electricity
• We have switched over 90% of the common area and guest suite light bulbs to compact fluorescent bulbs at all of our resorts.
• A policy of checking and reducing thermostats settings and closing drapes to regulate room temperature is implemented in all resorts.
• Commercial dryers and hot water heaters are regularly maintained in order to maximize operating efficiency.
• A policy has been implemented to replace old appliances with high energy efficient products.

Air and Water Quality
• We have converted several of our resort swimming pools to salt-water – reducing chlorine off-gases to the environment. We are considering this process for our other pools in 2012.
• All our properties are 100% non smoking.
• Our properties are “idle” free. Posted signs in the arrival area encourage our guests to turn off their car while waiting. In 2012 our goal is to convert 100% of our properties to idle free.
• Several of our properties offer bike rental at their location to motivate guests to use an alternative transportation to enjoy the surroundings and to reduce their footprint.

Water Conservation
• Towel/linen re-use: our in-room collateral asks guests to reduce water and energy consumption by giving them the option of re-using their towels and extending the use of their bed linens. This program extends the life of laundry equipment, reduces the consumption of laundry products and energy and has reduced our water consumption by nearly 13% overall.
• Cleaning and laundry products: we use product lines which are free of acids, phosphates and butyl.
• Several properties have low-flow toilets installed and future installations will be converted.

Waste Minimization
• Recycling: our resort recycling program provides blue bins in every guest suite and all back of house areas for the recycling of glass, bottles, newspaper, office paper, batteries and cardboard. Room attendants separate the waste if guests do not. Batteries are collected at the front desk.
• Spent batteries: we implemented a program for collecting spent batteries from door locks and remote controls and delivering them to the local recycling depot for proper disposal.
• Office paper products: all office printers and copiers use 100% recycled paper. We have a policy of printing both sides whenever possible. All office waste paper is recycled. One-sided paper is cut up and used for scrap paper in place of note pads.
• Marketing materials: all marketing materials are primarily distributed electronically either by email, though website downloads or on memory sticks. If printing is required, we print on 100% recycled (FSC certified) paper products. In addition, all Bellstar emails include the tag line: "please consider the environment before printing this e-mail."

Environmental Purchasing
• Buying locally: wherever possible, we purchase food, beverages and services from local growers and suppliers.
• Bath amenities: we exclusively use June Jacobs products because of their ethical business practices and their traceable soil-to-bottle process. They do not employ animal testing and their products are certified “cruelty free”. All soaps and liquids are vegetable-based and 100% biodegradable, all packaging and containers are made from up to 100% PCR material and are 100% recyclable. June Jacobs is made in Canada.
• Coffee & tea: our in-room tea and coffee is supplied by Fratello, a company that deals exclusively in fair trade practices.
• Garbage bags: we use garbage can liners that are biodegradable, compostable and manufactured from recycled content.
• Products: we use facial tissue, paper towels and toilet tissue that undergo a chlorine free manufacturing process and use up to 100% recycled and post-consumer fibers.
• Standard textile: our linens and terry products supplier aggressively recycles supplies and byproduct materials, uses compressed and recycled corrugate to ship products, offers Estar (textiles engineered to reduce energy consumption during laundering process) and uses hydroelectric power in their production. Their products arrive pre-laundered, thereby reducing the carbon footprint of our smaller capacity laundry facilities.
• We do not supply plastic bottles for meetings.
• Our pens are made of recycled material.
• Doggy bags: our doggy bags are biodegradable, compostable and manufactured from recycled content.

Climate Change
All our Alberta resorts have partnered with direct energy to make Bellstar their first major hospitality customer in North America to convert to 100% carbon-neutral energy through a direct energy offering of carbon-neutral natural gas and Ecologo certified renewable power. Under the program, Bellstar substantially lowers its impact on the environment by offsetting carbon emissions that would normally result from the use of electricity generated from conventional, coal-fired sources. Ecologo energy comes from renewable sources such as wind, solar and run-of-river hydro. The natural gas consumed will be carbon-neutral, offset through investments in projects which reduce greenhouse gas emissions.

Bellstar has signed an agreement with Ecostay carbon offsetting program for all resorts to reduce the environmental impact of our properties.

EcoStay™
Bellstar partners with EcoStay™, a program that will offset our properties carbon footprint. The program will be launched in all Canmore and Osoyoos properties on  April 20, 2012.

EcoStay™ is a national initiative that helps hotels measure their carbon footprint, identify and fund reduction strategies and balance off their greenhouse gas emissions through carbon offsetting.

Under the program, Bellstar Hotel & Resort properties will collect two dollars per night from hotel guests. Funds will be used to purchase carbon offsets in support of emission-reducing projects across the province such as renewable energy, energy efficiency, composting and recycling - making each hotel night completely ‘carbon neutral’. The guest’s contribution completely offsets the impact or their stay, and more. Carbon offsets are supplied by LivClean, a top ranked retailer by the David Suzuki Pembina. All LivClean Eco-Stay™ Carbon Offset Projects are listed on the CSA Group’s GHG CleanProjectsTM Registry ensuring ISO 14064-2 reporting and independent ISO 14064-3 verification. In addition, each offset tonne is uniquely serialized by CSA Group to ensure proper retirement and avoid double counting.
 
Marketing Efforts & Communication
Our resort Group Coordinators have developed a green meetings package which enables Bellstar to offer green meetings to those who wish to host meetings at our resorts. This includes smaller items such as using recycled paper for flip charts to installing bulk water coolers in each meeting room or having the meeting group purchase carbon offsets through the Ecostay program.

Commitment to Community
Bellstar hotels & resorts strives to give-back to the communities where we work and play. We encourage our staff to volunteer in the community, we implement initiatives to train and employ aboriginal peoples, and our unclaimed lost and found items are donated to local charities.

We have also launched a pair of unique animal respect initiatives:
• Our pet-friendly program provides guests’ pets an extra bit of pampering – a map of local dog parks, a list of local bi-laws, biodegradable doo-bags, treats, loaner leashes and water/food dishes. A percentage of the $20 per night pet-friendly fee goes to support the regional SPCA. To date, our donations have totaled over $12,600.
• At a number of our resorts, we sell indigenous plush animals as souvenirs’ for our guests. Upon purchase of the animal, guests receive information about the animal and a portion of the proceeds goes to either Wild Smart, an awareness program that teaches about living with and respecting wildlife or to the NK’MIP rattlesnake research program. To date, our donations have totaled over $680.

Bellstar Hotels & Resorts is proud to offer an inspired collection of upscale resorts. Whether you would like to stay with us for a night, a week, a month, or want to invest in your own vacation residence, all Bellstar properties have one thing in common: a passion for delivering exceptional resort experiences.

Canmore, Alberta

Blackstone Mountain Lodge
Blackstone Mountain Lodge is Canmore’s ultimate destination resort, offering a new level of accommodation in Canmore. With spacious 1, 2 and 3 Bedroom condos, standard hotel rooms, and on-site amenities including a sun-drenched patio with a pool and two hot tubs, meeting space, and personalized concierge service.
Ph: 403.609.8098
Toll Free: 1.888.830.8883
www.blackstonecanmore.ca

Lodges at Canmore
The Lodges at Canmore offers the convenience of a hotel with the subtleties of your own vacation condo. This family-friendly resort features 1 and 2 Bedroom units, an outdoor heated pool and hot tub, and underground heated parking.
Ph: 403.678.9350
Toll Free: 1.866.678.9350
www.canmorelodges.ca

Fire Mountain Lodge
A Boutique Resort in Canmore that brings style and luxury into the four-season wonderland that is the spectacular Canadian Rockies. Fire Mountain Lodge is where Aspen meets New York. Indulge in stunning views of the Three Sisters mountains, Fire Mountain Lodge is moments from championship golf, world-class skiing, hiking, Banff National Park, great restaurants and Canmore's vibrant culture.
Ph: 403.609.9949
Toll Free: 1.866.740.3473
www.firemountain.ca

Canmore Crossing
Located right in the centre of the charming Rocky Mountain town of Canmore Alberta, Canmore Crossing condo-resort puts you in the heart of year-round adventure and excitement. Experience Canmore’s charming Main Street shops and fine restaurants, plus the town’s vibrant culture of music festivals and mountain fun.
Toll Free: 1.877.771.4653
www.canmorecrossing.ca

Kicking Horse, British Columbia

Glacier Mountaineer Lodge
Glacier Mountaineer Lodge offers convenient access to Kicking Horse Mountain Resort’s gondola to whisk you over 4,000 feet up to breathtaking mountain views, hiking and mountain biking trails. This resort is in the heart of the alpine village action, and offers the choice of guest rooms, 1, 2 and 3 bedroom plus den suites. Suites include cozy fireplaces and full kitchens.
Ph: 250.439.1160
Toll Free: 1.877.754.5486
www.glaciermountaineer.com

Palliser Lodge
Palliser Lodge at Kicking Horse Mountain Resort offers the perfect location to relax and unwind just a few minutes’ walk from Gondola Plaza. After visiting Boo at the Grizzly Bear Refuge or enjoying a scenic alpine walk, relax in the comfort of your spacious fully appointed condo suite. In the evenings, take a stroll and marvel at the mountain sunsets.
Ph: 250.439.1160
Toll Free: 1.877.754.5486
www.palliserlodgeresort.com

The Aspens at Kicking Horse
This resort offers a collection of townhomes that are surrounded by beautiful forests with sweeping views of the Rockies. The Aspens are well situated for hassle free access to Kicking Horse Mountain Resort with amazing mountain biking, hiking and a quiet retreat in the summer, and champagne powder skiing and snowboarding in the winter. The Aspens offers a year round getaway for families or a group of friends.
Ph: 250.439.1160
Toll Free: 1.877.754.5486
www.aspensatkickinghorse.com

Okanagan, British Columbia

Bellasera Tuscan Villas & Piazza
This resort offers a collection of luxury Tuscany-inspired condos overlooking the “Quail Course” at the Okanagan Golf Club. Spacious 2-Bedroom, 2-storey Villas complete with full kitchens and living rooms make this resort ideal for monthly stays.
Kelowna, BC
Ph: 250.765.5556
Toll Free: 1.866.313.7372
www.bellasera.ca

Spirit Ridge Vineyard Resort & Spa
A true desert oasis on the shores of Lake Osoyoos and amidst the NK’MIP vineyard, this 5 star resort comes complete with an on-site 9-hole golf course, conference centre ready to host weddings, reunions and meetings, a spa ready to pamper you, a restaurant to inspire you and a winery to tantalize your taste buds. Each condo at the resort has a gourmet kitchen, dining area, living rooms and a fireplace.
Osoyoos, BC
Ph: 250.495.5445
Toll Free: 1.877.313.9463
www.spiritridge.ca

Fire

For emergencies, or if you require an ambulance, dial "9" on your phone followed by "911".
If you see smoke or suspect that there is a fire, please go to the nearest fire alarm pull‐station and sound the alarm.

Medical Clinics and Hospitals

For emergencies, or if you require an ambulance, dial "9" on your phone followed by "911".
• Bow River Medical Clinic
Monday to Friday 9:00 am to 5:00 pm
1205 Bow Valley Trail
Ph: 403.609.2136
• Canmore Associate Medical Clinic
Open Monday to Friday 9:00 am to 4:00 pm
Sydney Street
Ph: 403.678.5585
• Canmore Hospital
24 Hours
1100 Hospital Place
Ph: 403.678.5536
• Ridgeview Medical Clinic
Monday to Thursday 5:00 pm to 9:00 pm
Weekends and holidays 10:00 am to 4:00 pm
212 - 1240 Railway Avenue
Ph: 403.609.8333

Pharmacy

The following pharmacies will fill prescriptions and provide over‐the‐counter medicine.
• Mironuck IDA Pharmacy
Ph: 403.678.4301
• Safeway Pharmacy
Ph: 403.609.2983
• Shoppers Drug Mart
Ph: 403.678.8750
• Sobeys Pharmacy
Ph: 403.678.6326

Police

For emergencies, or if you require an ambulance, dial "9" on your phone followed by "911".
The Royal Canadian Mounted Police (RCMP) is the local police force. Just a reminder that while in Alberta, all guests must respect and abide by Provincial and Canadian Laws and Regulations.
• Ph: 403.678.5516