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Palliser: Our Resort

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History

Kicking Horse Mountain Resort can lend its name to Sir James Hector who in 1858 was led on an expedition by John Palliser in which they were exploring routes for Canada’s first trans-continental railway. While they were camped on the Great Divide, Sir Hector was attempting to tie his pack horse to a tree when he was viciously kicked by his horse which rendered him unconscious for so long that the native guides thought that he was dead and dug him a grave in a spiritual valley along the tribe’s namesake – the “Wapta” River. When Sir Hector awoke he went on to explore the valley of his planned burial and the river valley henceforth became known as the “Kicking Horse River” and the new route to the west.

Mountain Statistics

With a vertical rise of 4,133 feet (1,260 metres), Kicking Horse Mountain Resort has one of the largest vertical ascents of any resort in North America. The 8-person Golden Eagle Express Gondola whisks visitors to the mountain peak exposing the scenic alpine bowls, dramatic ridgelines and stunning scenery that make Kicking Horse famous. While on the summit, the Eagle’s Eye Restaurant offers one of the most elevated dining experiences in Canada.

  • Total Terrain: 2,800+ in-bounds skiable acres (with plans to expand to 4,000+ acres)
  • Number of Runs: 120+ (85+ in bound chutes)
  • Base Elevation: 3,900 feet (1,190 metres)
  • Eagle’s Eye Elevation: 7,700 feet (2,350 metres)
  • Peak Lift Elevation: 8,033 feet (2,450 metres)
  • Number of Lifts: 5

Guest / Concierge Services

Guest Services will answer your questions about Palliser Lodge, Kicking Horse Mountain Resort, the town of Golden, activity planning, booking tours and tee times at local golf courses. Guest Services can be contacted by dialing “5001” or by visiting the Front Desk at Glacier Lodge. Guest Services Agents are available on-call 24x7 during the ski season. Please see the Front Desk Hours of Operation below for additional information on the availability of guest services. 

Front Desk Hours of Operation

  • 8:00am – 6:00pm – End of April, May, beginning of June, September, October, November
  • 8:00am – 10:00pm – July, August

The Front Desk at Glacier  Lodge is open 24 hours a day during the ski season only. In case of emergency outside of regular Front Desk hours, please dial “7590.”

Children

Palliser Lodge gladly welcomes children. As their safety is important to us, we kindly request that children under 16 be accompanied and supervised by a parent or guardian at all times. Kids under 16 with a parent/guardian – stay free!

Palliser Lodge Access

Check-in and check-out for Palliser Lodge is through the Front Desk at Glacier Lodge. Access to your suite will be provided upon check-in. Your room key will grant you access to all common areas of Palliser Lodge and to your suite. If you require any assistance please contact Guest Services by dialing “5001” or visit the front desk and we would be happy to assist you.

Resort Appearance

Please do not use your balcony railing to dry your towels or to hang up banners/flags. The resort should remain appealing to guests and visitors at all times.

Palliser Lodge’s Stuffie

There are six stuffies in the Bellstar Stuffie Family. Palliser Lodge’s resort stuffie is James the Kicking Horse Grizzly. By bringing James home, you help support the Kicking Horse Grizzly Bear Refuge - home to the world’s largest enclosed and protected grizzly habitat, and resident orphan Boo. For more information about James, visit bellstar.ca/resort-stuffies. If you would like to take James home with you please visit the Front Desk at Glacier Lodge, or contact Guest Services by dialing "5001”.

Parking

Complimentary private parking is available in designated areas on a first come first serve basis. During high occupancy times, we cannot guarantee a parking space for all guests. There is additional parking available at designated parking areas on the mountain. For more information about additional parking, please contact guest services by dialing “5001,” or contact the Front Desk at Glacier Lodge. Complimentary parking is available for one vehicle per reservation.

For safety purposes, guests are required to display their parking passes at all times as well as provide our Guest Service Agents with their vehicle information at check-in. Vehicles and contents are left at the vehicle owner’s or renter’s risk. Please obey all signs if parking on the street. Any vehicle not registered at the Front Desk at Glacier Lodge may be towed at the owner's expense.

Payment Options

Palliser Lodge welcomes the following credit cards: American Express, MasterCard & Visa. Debit and cash are also accepted at Palliser Lodge. Please note that if paying for your suite using debit or cash, a credit card will be needed for incidental charges.

Security

If you require security assistance during ski season please call Guest Services by dialing “5001.” Dial “7590” for emergencies outside of ski season. In the event of an emergency, dial “9+911,” or “9+250-495-7236” for the local police.

Safety Procedures

While in your room, please keep doors locked at all times. All Bellstar Hotels & Resorts and Palliser Lodge employees wear name badges. Protect your Entry Code and Access Cards at all times. Please return all Access Cards to Guest Services when checking out. Please read and obey all warning signs on the premises and mountain. If you plan on going out of bounds (which we highly discourage), notify Lodge and Resort staff in advance and consider taking the Avalanche Safety Course offered by the Resort. Regardless of the outdoor activity you plan to undertake, never underestimate the power of the weather and the environment in the mountains. Conditions can change rapidly and you should be prepared for any circumstance.

Rules & Regulations

Rules and Regulations for Palliser Lodge and for your suite are posted in each suite. All guests are expected to carefully read and abide by these rules and regulations to ensure that the experience of all guests is an enjoyable one. Failure to comply with these rules and regulations could lead to expulsion without compensation.

Vending Machines

There are vending machines located on the parkade level next to the elevator.

Bear and Predator Safety

When exploring outdoors, guests should be prepared for a potential encounter with a bear, cougar, wolf, coyote, or other wildlife. We recommend that all guests report their planned destination / trail routes to Guest Services and the Resort before embarking. Additionally, we encourage guests to carry bear spray with them when adventuring outdoors. To reduce your risk of a surprise encounter with a bear and other wildlife, we encourage the following precautions:

  • Make noise (clap, yell, sing, etc)
  • Travel in groups, on established trails and during daylight hours
  • Minimize odors through proper storage of food, garbage and toiletries
  • Leave the area if you see a bear or evidence of fresh tracks, droppings, or diggings
  • Leave the area if you see a large dead animal (a bear could be nearby)
  • Keep pets on leash and walk with them in open areas during daylight hours

For more information on Bear and Predator safety procedures and how to react in the event of an encounter, please contact Guest Services or the Resort.

Business Services

Photocopy, fax, mail and printing services are available through Guest Services. Additional fees may apply. Please contact Guest Services by dialing “5001” for details and pricing. All mail services for Kicking Horse Mountain Resort are located in the town of Golden. Please contact Guest Services for inbound or outbound postage assistance and details on pricing.

Valuables

Please be aware that Palliser Lodge and its affiliates take no responsibility for items / valuables left in the units or in the storage lockers during the stay or left after departure. Any property found in the suites after departure will be recorded by the housekeeping staff and stored for collection for a period of 90 days. Lost or forgotten items can be shipped after departure. A handling fee plus all applicable shipping charges may apply. Please report any suspected theft or lost property to Guest Services by dialing “5001” immediately.