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Palliser Lodge Guest Directory

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Welcome

Message from Ralf Strub,
President & COO of Bellstar Hotels & Resorts


Dear Guest,

Welcome to Palliser Lodge! I invite you to browse through this Guest Directory to learn more about our resort and the areas that surrounds it – Kicking Horse Mountain Resort, and Golden BC.

This directory presents information on the many services and unique attractions in this area, as well as detailed information on the amenities and services available at Palliser Lodge.

If you are looking for additional information, or if you need any other services, please contact our Guest Services Team by dialing “5001” from any phone in the resort and they would be happy to assist you.

For more information about Palliser Lodge, the surrounding area, and seasonal packages and promotions, be sure to explore our website at palliserlodgeresort.com. For more information about the Bellstar family of Resorts, please visit bellstar.ca.

We always welcome comments and suggestions. Please contact the General Manager or the Guest Services Manager to discuss your comments. Comment cards are available if you prefer to express yourself in writing. We also invite you to provide your feedback on TripAdvisor.ca as well.

I sincerely hope you enjoy your stay with us at Palliser Lodge and we look forward to welcoming you back in the future.


Yours in hospitality,

Ralf Strub
Ralf Strub
President & COO
Bellstar Hotels & Resorts

Your Suite

Check-In / Check-Out Time

Check-in is between 4:00pm – 8:00pm. Check-out time is 11:00am. If you wish to request a late check-out, please contact Guest Services by dialing “5001” 24 hours prior to your departure. An additional charge may be applied to your account for accommodation retained after this time. Please be advised that we do not guarantee that we can accommodate any request for a late check-out and that additional charges may apply. All guests of Palliser Lodge must check-in and check-out at the Front Desk at Glacier Lodge.

Playpens

Playpens are available upon request on a first come, first serve basis. Please contact Guest Services by dialing “5001” to inquire about obtaining a playpen for your suite.

TV / DVD Player

Each suite, aside from Guest Rooms are equipped with satellite television and a DVD player. Guestrooms are equipped with a Cable TV, but no DVD player. Movie rentals are available at the Front Desk at Glacier Lodge. DVD rentals are available at the Glacier Lodge Front Desk, a list of available DVD titles can be found below.

DVD Rentals

13 Going On 30 Girl That Played With Fire Miss Congeniality Shallow Hall
16 Blocs Girl with the Dragon Tattoo Mr. Bean Volume 2 Snowday
An Inconvenient Truth Girl Who Kicked The Hornet's Nest Mr. Bean Volume 3 Spaglish
Anchorman Good Boy Narnia: Voyage Of The Dawn Treader Speed Racer
Backdraft Green Hornet Night at the Museum Spiderman 2
Beautiful Mind Gullivers Travels Smurfs Spongebob (S5,V1,D2)
Big Year History Boys Pow Stranger Than Fiction
Blood Diamond Hitch Prodigy Sweeny Todd
Book of Eli How do you know Remember The Titans Taken
Braveheart How To Loose Friends & Alienate People Risky Business The Last King of Scottland
Brokedown Palace I am four Road To Perdition This Is It
Butch & Sundance I am Sam Roving Mars Time Machine
Charlie's Angels 1 & 2 Inkheart Santa Paws Time Traveller's Wife
Christmas Carol Iron Man 2 Saw Tourist
Cinderella Man Jersey Girl School of Rock Town
City of Ember Just A Kiss Scott Pilgram Vs. The World Troy
Clash of the titans Just The Ticket Secretariat Twilight Eclipse
Clue Kicking & Screaming Semi Pro Twilight New Moon
Conair Kill the Messenger Shaggy Dog Twister
Death at a funeral K-Pax Shark Tale U-571
Death Of A Prophet Little Fockers Shawshank Redemption Vertical Limit
Defendor Lock, Stock & 2 Smoking Barrels Shrek Wallstreet
Diary Of A Wimpy Kid Lost & Found Shrink Water Horse
Domino Perfect Storm Signs Winky's Horse
Donkey X Magnificent Desolation
Sinbad What About Bob?
Deep Blue Marmaduke Sisterhood of the Travelling Pants 2 You Again
Finding Nemo Matrix Two Weeks Notice You, Me, and Dupree
Fools Gold Mega Mind Snow Buddies Zathura
GI Jane
Midnight In Paris Snow Dogs Zookeeper

Garbage and Recycling Collection

We are proud to have a recycling program. Our recycling program provides blue bins in all guest suites and in all back of house areas where we recycle glass, bottles, newspaper, office paper and cardboard.

If you have any questions regarding garbage disposal please contact Guest Services by dialing “5001” and we would be happy to answer your inquiry. For your convenience, there is an additional recycling and garbage collection area adjacent to the vending machine area in the parkade.

Ice

For your convenience, please use the ice trays located in the freezer of each fridge. For safety reasons, ice cube trays are emptied prior to you arrival. It is your responsibility to fill your ice cube trays.

Thermostat

Thermostat controls are located in each suite which allows you to adjust the temperature setting for your personal comfort.

Fireplace

Each suite, aside from Guest Rooms at Palliser Lodge are equipped with an electric rundle stone fireplace in the living room. To turn the fireplace on/off, simply turn the temperature control down/up and your fireplace automatically adjust to your settings.

Housekeeping

To conserve energy and minimize environmental waste, regular housekeeping services only occur on the fourth day of your stay. Housekeeping services include refreshing the coffee/tea station in your suite, the removal of garbage and recycling, and making of the beds.

If you require additional linen or towel supplies during your stay, please contact Guest Services and we would be pleased to facilitate your request. If you desire additional nightly cleaning or linen changeover service during your stay, please contact Guest Services by dialing “5001.”

Internet

All suites at Palliser Lodge are equipped with complimentary high-speed wireless internet access. Internet access information can be obtained through Guest Service or by visiting the Front Desk at Glacier Lodge. If you require an Ethernet connection, please see Guest Services by dialing “5001” or visit the front desk at Glacier Lodge.

Please note that the internet is shared access and Palliser Lodge is not responsible or liable for any damages or computer related complications you may incur from using this shared network. Palliser Lodge cannot guarantee availability of internet services.

Breakages

Please report any breakage or damage to the suite’s equipment and furnishings to Guest Services by dialing “5001” as soon as possible. Any concealed breakage, damage or missing items will be charged to your credit card after your departure.

Kitchen

Dish soap and dishwasher tabs have been provided for your convenience in the Stay™ | Tidy Kit provided to you at check-in. We kindly ask that prior to check-out you clean all dishes, pots, pans, utensils and glassware you may have used. If necessary, the dishwasher may be left running at the time of your departure.

Bicycle, Ski/Snowboard and Golf Storage

Please be advised that snowboards, skis, poles, bikes, and other equipment are not permitted inside the suites. Complimentary storage is available on a first come first serve basis on the main floor across from the elevator. We cannot guarantee space for everyone and limit one locker per reservation to be fair to all guests. Palliser Lodge and its affiliates will not be responsible for lost or stolen equipment or property.

Laundry

Most suites are equipped with a washing machine, dryer, iron and ironing board. For your convenience, we have provided you with laundry detergent in the Stay™ | Tidy Kit provided to you at check-in. Should you require more, please contact Guest Services by dialing “5001” and more detergent will be provided for an additional fee.

Quiet Times

Palliser Lodge is a family-oriented property and as such, we kindly request that all guests respect quiet times. We thank you for your consideration of others. If you are experiencing any disturbances during these times please contact Guest Services to remedy the disturbance. Quiet time is in place from 10:00pm until 7:00am.

Smoking

Palliser Lodge is pleased to offer a smoke free environment. Guests are not permitted to smoke in any suites, or in any areas or the resort including balconies. Smoking is only allowed in designated smoking areas only and should be at least ten metres away from any building. Guests caught smoking in any suite will be expelled without refund and charged a minimum $500 cleaning and/or penalty fee. If you have any questions regarding this policy, please contact Guest Services by dialing “5001” and we would be happy to assist you.

Just a friendly reminder, Golden, BC and Kicking Horse Mountain Resort are wilderness areas that are highly susceptible to fire. Please dispose of your cigarettes in an appropriate manner.

Voltage

Electrical current in Canada is 110 volts.  

Telephone

Please refer to the dialing instructions listed on the telephone in your room. If you experience difficulties, please contact Guest Services for assistance by dialing "5001". Please note that Long distance calls will be charged to you. Please contact Guest Services for additional information on long distance charges.

Emergency
Dial 9 + 911
Local Calls
Dial 9 + Area Code + Local Number
Direct Dial Long Distance
Dial 9 + 1 + Area Code + Number
Operator Assisted Long Distance
Dial 9 + 1 800 646 0000 and follow prompts
Direct Dial International
Dial 9 + 011 + Country Code + Number
Operator Assisted International
Dial 9 + 1 800 646 0000 and follow prompts
Guest Services
Dial 5001
Suites in A Side
Dial 7 + Room Number
Suites in B Side
Dial 6 + Room Number
Message Retrieval
Dial 3333 (Flashing red light indicates message
Request a Wake Up Call
Dial 131 (Dial 132 to Cancel)
Request Do Not Disturb
Dial 127 (Dial to 128 Cancel)

Television

2 - BNN
3 - CBC News
4 - BBC
5 - OLN
6 - Discovery Channel
7 - History Channel
8 - Discovery Civilization
9 - Documentary
10 - National Geograpic
11 - Animal Planet
12 - Family Channel
13 - Teletoon Retro
14 - Sportsnet East
15 - TSN
16 - Golf
17 - Score
18 - Spike TV
19 - Much Music
20 - MTV
21 - CNN
22 - City TV Toronto
23 - CTV Newsnet
24 - Nfld TV
25 - City TV
26 - Access
27 - CBS
28 - ABC
29 - NBC
30 - Global Calgary
31 - Fox 28
32 - CBC Calgary
33 - CTV Calgary
34 - Peachtree TV
35 - The Weather Network
36 - MovieTime
37 - ESPN Classic
38 - TechTv
39 - A&E
40 - Comedy West
41 - Comedy East
42 - Bravo
43 - Showcase West
44 - TV Tropolis West
45 - Space
46 - IFC
47 - Diva
48 - Encore Avenue West
49 - Mystery TV
Online Channel Guide: www.zap2it.com
DVD Player Instructions TV> "CH" to "AV2" Press "AV" button on TV Remote > "AV2"

Our Resort

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Resort Map

 

History

Kicking Horse Mountain Resort can lend its name to Sir James Hector who in 1858 was led on an expedition by John Palliser in which they were exploring routes for Canada’s first trans-continental railway. While they were camped on the Great Divide, Sir Hector was attempting to tie his pack horse to a tree when he was viciously kicked by his horse which rendered him unconscious for so long that the native guides thought that he was dead and dug him a grave in a spiritual valley along the tribe’s namesake – the “Wapta” River. When Sir Hector awoke he went on to explore the valley of his planned burial and the river valley henceforth became known as the “Kicking Horse River” and the new route to the west.

Mountain Statistics

With a vertical rise of 4,133 feet (1,260 metres), Kicking Horse Mountain Resort has one of the largest vertical ascents of any resort in North America. The 8-person Golden Eagle Express Gondola whisks visitors to the mountain peak exposing the scenic alpine bowls, dramatic ridgelines and stunning scenery that make Kicking Horse famous. While on the summit, the Eagle’s Eye Restaurant offers one of the most elevated dining experiences in Canada.

  • Total Terrain: 2,800+ in-bounds skiable acres (with plans to expand to 4,000+ acres)
  • Number of Runs: 120+ (85+ in bound chutes)
  • Base Elevation: 3,900 feet (1,190 metres)
  • Eagle’s Eye Elevation: 7,700 feet (2,350 metres)
  • Peak Lift Elevation: 8,033 feet (2,450 metres)
  • Number of Lifts: 5

Guest / Concierge Services

Guest Services will answer your questions about Palliser Lodge, Kicking Horse Mountain Resort, the town of Golden, activity planning, booking tours and tee times at local golf courses. Guest Services can be contacted by dialing “5001” or by visiting the Front Desk at Glacier Lodge. Guest Services Agents are available on-call 24x7 during the ski season. Please see the Front Desk Hours of Operation below for additional information on the availability of guest services. 

Front Desk Hours of Operation

  • 8:00am – 6:00pm – End of April, May, beginning of June, September, October, November
  • 8:00am – 10:00pm – July, August

The Front Desk at Glacier  Lodge is open 24 hours a day during the ski season only. In case of emergency outside of regular Front Desk hours, please dial “7590.”

Children

Palliser Lodge gladly welcomes children. As their safety is important to us, we kindly request that children under 16 be accompanied and supervised by a parent or guardian at all times. Kids under 16 with a parent/guardian – stay free!

Palliser Lodge Access

Check-in and check-out for Palliser Lodge is through the Front Desk at Glacier Lodge. Access to your suite will be provided upon check-in. Your room key will grant you access to all common areas of Palliser Lodge and to your suite. If you require any assistance please contact Guest Services by dialing “5001” or visit the front desk and we would be happy to assist you.

Resort Appearance

Please do not use your balcony railing to dry your towels or to hang up banners/flags. The resort should remain appealing to guests and visitors at all times.

Palliser Lodge’s Stuffie

There are six stuffies in the Bellstar Stuffie Family. Palliser Lodge’s resort stuffie is James the Kicking Horse Grizzly. By bringing James home, you help support the Kicking Horse Grizzly Bear Refuge - home to the world’s largest enclosed and protected grizzly habitat, and resident orphan Boo. For more information about James, visit bellstar.ca/resort-stuffies. If you would like to take James home with you please visit the Front Desk at Glacier Lodge, or contact Guest Services by dialing "5001”.

Parking

Complimentary private parking is available in designated areas on a first come first serve basis. During high occupancy times, we cannot guarantee a parking space for all guests. There is additional parking available at designated parking areas on the mountain. For more information about additional parking, please contact guest services by dialing “5001,” or contact the Front Desk at Glacier Lodge. Complimentary parking is available for one vehicle per reservation.

For safety purposes, guests are required to display their parking passes at all times as well as provide our Guest Service Agents with their vehicle information at check-in. Vehicles and contents are left at the vehicle owner’s or renter’s risk. Please obey all signs if parking on the street. Any vehicle not registered at the Front Desk at Glacier Lodge may be towed at the owner's expense.

Payment Options

Palliser Lodge welcomes the following credit cards: American Express, MasterCard & Visa. Debit and cash are also accepted at Palliser Lodge. Please note that if paying for your suite using debit or cash, a credit card will be needed for incidental charges.

Security

If you require security assistance during ski season please call Guest Services by dialing “5001.” Dial “7590” for emergencies outside of ski season. In the event of an emergency, dial “9+911,” or “9+250-495-7236” for the local police.

Safety Procedures

While in your room, please keep doors locked at all times. All Bellstar Hotels & Resorts and Palliser Lodge employees wear name badges. Protect your Entry Code and Access Cards at all times. Please return all Access Cards to Guest Services when checking out. Please read and obey all warning signs on the premises and mountain. If you plan on going out of bounds (which we highly discourage), notify Lodge and Resort staff in advance and consider taking the Avalanche Safety Course offered by the Resort. Regardless of the outdoor activity you plan to undertake, never underestimate the power of the weather and the environment in the mountains. Conditions can change rapidly and you should be prepared for any circumstance.

Rules & Regulations

Rules and Regulations for Palliser Lodge and for your suite are posted in each suite. All guests are expected to carefully read and abide by these rules and regulations to ensure that the experience of all guests is an enjoyable one. Failure to comply with these rules and regulations could lead to expulsion without compensation.

Vending Machines

There are vending machines located on the parkade level next to the elevator.

Bear and Predator Safety

When exploring outdoors, guests should be prepared for a potential encounter with a bear, cougar, wolf, coyote, or other wildlife. We recommend that all guests report their planned destination / trail routes to Guest Services and the Resort before embarking. Additionally, we encourage guests to carry bear spray with them when adventuring outdoors. To reduce your risk of a surprise encounter with a bear and other wildlife, we encourage the following precautions:

  • Make noise (clap, yell, sing, etc)
  • Travel in groups, on established trails and during daylight hours
  • Minimize odors through proper storage of food, garbage and toiletries
  • Leave the area if you see a bear or evidence of fresh tracks, droppings, or diggings
  • Leave the area if you see a large dead animal (a bear could be nearby)
  • Keep pets on leash and walk with them in open areas during daylight hours

For more information on Bear and Predator safety procedures and how to react in the event of an encounter, please contact Guest Services or the Resort.

Business Services

Photocopy, fax, mail and printing services are available through Guest Services. Additional fees may apply. Please contact Guest Services by dialing “5001” for details and pricing. All mail services for Kicking Horse Mountain Resort are located in the town of Golden. Please contact Guest Services for inbound or outbound postage assistance and details on pricing.

Valuables

Please be aware that Palliser Lodge and its affiliates take no responsibility for items / valuables left in the units or in the storage lockers during the stay or left after departure. Any property found in the suites after departure will be recorded by the housekeeping staff and stored for collection for a period of 90 days. Lost or forgotten items can be shipped after departure. A handling fee plus all applicable shipping charges may apply. Please report any suspected theft or lost property to Guest Services by dialing “5001” immediately.

On-Site Activities

Babysitting

Located next to the General Store at the back of Mountaineer Lodge, the Kicking Horse Kids Club offers child care services for children ages 18 months to 5 years. Half Day, Full Day and Kids Night Out programs are available.
Ph: 250.439.5425  

Fitness Centre

Hours: 8:00am – 10:00pm
Palliser Lodge has a Fitness Centre which is located outside of the kitchen area.

Gift Cards

You can purchase a gift card for stays at the resort. Resort gift cards can only be purchased at the Front Desk at Glacier Lodge, or online at bellstar.ca/gift. Contact Guest Services for more information by dialing “5001”.

Hot Tub

Hours: 8:00am – 10:00pm
A hot tub is located in outside of the kitchen area and Fitness Centre. Select suites at Palliser Lodge have a private hot tub located on the balcony of the suite.

The use of the hot tub is for registered guests only. For safety reasons, the hot tub is not available when temperatures reach -20C or lower (with wind chill). Please note that there is no lifeguard on duty at Palliser Lodge. Children under the age of 16 must be accompanied by an adult at all times. Children under 5 years of age are not permitted to use the hot tub. We ask that all guests shower prior to entering the hot tub. Please note that the hot tub is shut down periodically for routine cleaning and maintenance and may be operated during more limited hours at certain times of the year.

Glass beverage containers, food, alcohol and smoking are strictly forbidden in and around the hot tub area. Use of, and/or being under the influence of alcohol, or other drugs or substances that may cause drowsiness or that raise or lower blood pressure while using the hot tub is strictly forbidden. Smoking in or within the vicinity of the hot tub is strictly prohibited. Please do not remove the bromine floater at any time.

Pregnant women, elderly persons, and persons suffering from heart disease, diabetes, or high or low blood pressure should not enter the hot tub without medical consultation and permission from their doctor. Please use safety precautions while using the hot tub. Observe reasonable time limits (10-15 minutes) then leave the water and cool down before returning and exit and enter the hot tub slowly while using caution. Please do not use the hot tub alone.

Guests use the hot tub at their own risk. Palliser Lodge takes no responsibility for any injuries or death caused directly or indirectly from its use. All costs associated with damage or misuse of the hot tub shall be charged at the expense of the registered guest.

Area Activities and Information

Golden, BC and the Kicking Horse Mountain Resort area are thriving with activities for the outdoor enthusiast and serenely inviting for those who wish to relax and reflect. At Bellstar Hotels & Resorts our Guest Services team is committed to ensuring that each and every guest receives the required assistance in designing a recreational itinerary distinctive to their vacation style.

Biking and Hiking

With Golden’s proximity to Glacier and Yoho National Parks guests also have the option to head into the parks for a day of hiking or walking on many trails of varying difficulty. A Parks Canada Pass is required for guests parking within the Park Limits. An informative website for local hiking trails is goldenhikes.ca. There are also several Forest Service Roads (FSR) in the area, that allow explorers access to hiking and walking trails without the additional cost of a pass. Listed below are some of the many places to explore. If you’d like more information please contact Guest Services by dialing “0”.

  • Kicking Horse Mountain Resort
    Mountain bike through a series of trails designed for all levels. During the summer season the Gondola is open for guests to enjoy high alpine sightseeing and hiking. For more information on the Gondola schedule and fees please contact our Guest Services team, call the number below, or visit the Kicking Horse website.
    Ph: 250.754.5425
    kickinghorseresort.com/mountain/activities/hiking-summer.aspx
  • Dawn Mountain
    Located on Hector Trail (turn right before entering the Purcell Woods loop), the cross country ski trails that are cared for by the Golden Nordic Ski Club in the winter are also enjoyed by bikers in the summer. 
  • Golden and Area
    Golden has several hiking and walking trails including the Rotary Trail system which meanders through the town proper. There are also several easy to moderate hikes and walks that require a short drive to the trailhead.
  • Moonraker Trail System
    The Moonraker is a great mix of superb single tracks and old roads. The majority of trails are rated Intermediate in difficulty. The upper network is reached by turning off the Kicking horse trail road 6.5 km from the Columbia River Bridge. To access the lower network, drive south of Golden to Nicholson, turn towards Sander Lake and drive 5.4 km to reach the parking lot at Sander Lake.
    tourismgolden.com/pdfs/Map_Moonraker.pdf

Gym/Fitness

There are several local gyms and fitness centres that welcome guests.

  • Fitness Centres at Glacier Mountaineer Lodge
    Hours: 8:00am – 10:00pm
    Palliser Lodge has a Fitness Centre adjacent to the kitchen area.
  • Golden Lotus Ayurveda
    Dalia Yanai brings her love and knowledge of Yoga, Ayurveda, reflexology, herbs and cooking into her practice of Holistic Health.
    914 11 Street South, Golden, BC
    Ph: 250.344.8685

Spa & Massage Services

  • Personal Touch Hair & Body Dayspa
    902 9 Street South, Golden, BC
    Offering a variety of hair and spa services
    Ph: 250.344.6413
    personal-touch.ca
  • Kinbasket Massage
    201 421 9th Ave N, Golden, BC
    Ph: 250.344.6631
    kinbasketmassage.ca

Museums

Museums are a great way to learn about the Golden area – both the past and the present.

  • Golden & District Museum
    1302 11 Avenue South, Golden, BC
    Ph: 250.344.5169
  • Art Gallery of Golden-Kicking Horse Culture
    516 9th Ave N, Golden, BC
    Ph: 250.344.6186

Movies / Theatres

  • Golden Cinema
    Enjoy the latest Hollywood feature films
    802 Avenue South, Golden, BC
    Ph: 250.344.5510

Movie Rentals

Curl up in the evenings with a bowl of popcorn and a movie. Rentals are available on mountain at the Glacier Lodge.

Golf Courses

  • Golden Golf Club
    The Golden Golf Club is a not-for-profit society that delivers an exceptional golfing experience at excellent value. Located in the beautiful Columbia Valley, just west of the Rockies, and east of Kicking Horse Mountain Resort. The surrounding forests, rivers, and mountains offer stunning views in every direction. Experience the award winning Golden Golf Club or challenge any of the numerous exceptional championship golf courses located within a two hour drive of Golden. For more information contact Guest Services by dialing “0”, or contact Golden Golf Club at the number below.
    576 Golf Course Drive, Golden, BC
    Ph: 250.344.2700
    golfgolden.com

Tubing

Located beside the Catamount Chairlift, tickets can be purchased at Resort Guest Services inside the Day Lodge.

Ph: 250.439.5424

Skiing & Snowboarding

Kicking Horse Mountain Resort
Kicking Horse offers incredible verticals, deep ‘champagne’ powder and a truly spectacular and unique terrain mix. The fourth highest vertical drop in North America, the raw ruggedness of our mountain, the amazing always-fresh powder, and the sheer beauty of the pristine scenery set Kicking Horse apart as one of the most exceptional ski resorts in British Columbia.

Lifts

  • Winter & Summer: Golden Eagle Express Gondola - 8-Passenger
  • Omega III Gondola: 3,413 metres (11, 266 feet), Ride Time - 12 minutes
  • Winter & Summer: Catamount - 4-Passenger fixed grip chairlift
  • Winter: Stairway to Heaven - 4-passenger fixed grip quad
  • Winter: Pioneer - 2-Passenger fixed grip chairlift
  • Winter: Pony Express - surface lift

Vertical
1,260 metres (4,133 feet)

Elevation

  • Top of Kicking Horse: 2,450 metres (8,033 feet)
  • Mid-Mountain: 1,722 metres (5,646 feet)
  • Bottom of the lowest chair: 1,190 metres (3,900 feet)

Run types
120+ Runs

  • Beginner: 20%
  • Intermediate: 20%
  • Advanced: 45%
  • Expert: 15%

Visit kickinghorseresort.com/mountain/information/trail-maps.aspx for an interactive trail map of Kicking Horse Mountain Resort. Please contact Guest Services by dialing “0” for information about lift tickets, resort operations, and trail inquiries.

Show Shoeing

The trailhead is located on Palliser Trail across from the entrance to Parking Lot # 1 offers 2km and 4km loop trails that are ideal for any ability.

Snowmobiling

  • Rocky Mountain Riders
    Offering a variety of tour packages for all riding abilities and customizable trips for those experienced riders or the return guests who want to try a new trail. Please contact Guest Services for more information. Click here to view a PDF with more information about snowmobile tours and rentals from Rocky Mountain Riders.
    Kicking Horse Trail, Golden, BC
    Ph: 877.950.7533
    rockymountainriders.com
  • White N Wild Adventures (Wet N Wild)Offers guided snowmobile tours.
    1509 Lafontaine Road, Golden, BC
    Ph: 250.344.6546
    wetnwild.bc.ca

Skating

Kicking Horse Mountain Resort
Located behind the Catamount Chair Lift just up the mountain from Mountaineer Lodge, the Village Rink is open for skaters of all abilities during the ski season. Skate rentals are available onsite. One night a week is designated for hockey! For more information contact Guest Services.

Lessons, Guiding and Kids Ski School

Kicking Horse Mountain Resort
Visit the Ski School Booking & Information Desk located inside the Day Lodge. Programs range from free one hour orientation tours to private guides who show guests all the best techniques and powder stashes. Children’s ski programs are also available for all ages and abilities with lodge pick-ups available.
Ph: 250.439.5467

Gear & Equipment

  • Canyon Creek Outfitters
    Offering a variety of ski and snowboard accessories as well as Kicking Horse branded merchandise.
    Located at the back of the Glacier Lodge on the plaza (beside the Learning Centre)
    Ph: 250.439.5417
  • Selkirk Source For Sports
    Offering a variety of ski and snowboard accessories as well as riding equipment, thermal layers and outerwear.
    4 - 1549 Kicking Horse Trail, Golden, BC (beside Canyon Creek Outfitters)
    Ph: 250.344.2925 
  • Kicking Horse Gear Exchange
    New and used sports equipment, clothing, outerwear and accessories.
    420B 9th Avenue North, Golden, BC
    Ph: 250.344.7980
    kickinghorsegear.ca
  • Derailed Sports
    Tuning and repair services for skis and bikes as well as a variety of bikes, helmets and accessories for sale.
    804 Park Drive, Golden, BC
    Ph: 250.439.9959.
    derailedsports.com
  • Darkside
    Offering a variety of ski/board equipment clothing, outerwear, accessories and footwear 517 9th Avenue North, Golden, BC
    Ph: 250.344.4546
    darksidegolden.com
  • Top Notch Clothing Emporium & Brent’s Board Shop
    Offering a variety of clothing, outerwear, and accessories.
    419A 9th Avenue North, Golden, BC
    Ph: 250.344.5560
    www.topnotch-bbs.ca

Heli Skiing

  • Purcell Helicopter Skiing
    The Golden area and Purcell mountains are famous the world over for its champagne powder and backcountry skiing. Purcell Heli-Skiing offers guided heli-skiing excursions for high intermediate to advanced skiers and snowboarders.
    438 Lafontaine Road, Golden, BC
    Ph: 250.344.5410
    www.purcellheliskiing.com

Cross Country Skiing

  • Dawn Mountain Nordic Trails
    Trailhead located on Hector Trail (turn right before entering the Purcell Woods loop). Please see our Guest Services team for maps and fee information.
  • Golf Course Trails
    Trailhead located by Golf Club House. Please see our Guest Services team for directions, maps and fee information.

Cat Skiing

  • Chatter Creek
    Offering multi-day cat skiing trips that include meals and accommodation.
    203 - 806 9th Street North, Golden, BC
    Ph: 250.344.7199
    chattercreek.ca

ATV Tours

  • Canadian Off-Road Adventures
    Offering a variety of off road adventure tour options for beginners and experienced ATV riders.
    Ph: 250.290.0002
    canadianoffroadadventures.com

Paragliding

  • Altitude Adventures
    Soar to new heights in tandem paragliding flights with an experienced pilot from the launch pad at the top of Mount 7, Golden BC
    Ph: 250-344-3214
    altitudeadventures.ca

Rock Climbing

  • Dogtooth Climbing Gym
    Dogtooth Climbing Gym is a state-of-art facility offering: 3600 sq. feet total climbing area, top-roping, lead-climbing, bouldering cave.
    806 9th Street North, Golden, BC
    Ph: 250.344.6444
    dogtoothgym.com

Wild Life Watching

  • Northern Lights Wolf Center
    The Center offers awareness and educational information about wolves in BC and throughout western Canada.
    1745 Short Road, Golden, BC
    Ph: 250.344.6798
    northernlightswildlife.com
  • Grizzly Bear Refuge
    Located within the Kicking Horse Mountain Resort area, the Guest Information & Tour Center can be accessed by taking the Catamount Chair Lift up to the mid-station. Tours run regularly during the spring and summer months. Please contact Guest Services for more information on tour schedules and prices.

Water Activities

  • Kayaking & Canoeing
    Golden’s proximity to several National Parks and backcountry areas allows explorers access to a variety of lakes and rivers to enjoy a gentle day of canoeing or the rush of whitewater kayaking. Please contact Guest Services by dialing “0” for more information.
    Fishing & Ice Fishing

    The Golden area offers numerous locales for fly fishing and ice fishing. Please contact Guest Services by dialing “0” for more information.
  • Golden Outdoor Swimming Pool
    The 25-metre outdoor pool is open during summer months.
    1408 9 Street South, Golden, BC
    Ph: 250.344.2118
    golden.ca
  • Alpine Rafting
    Offering half day and full day whitewater rafting trips on the Kicking Horse River for families and adrenaline seekers alike.1416 Goldenview Road, Golden, BCPh: 888.599.5299
    alpinerafting.com
  • Glacier Raft Company
    Offering scenic family float trips on the Columbia River and Blaeberry River as well as half and full day packages on the Kicking Horse River.
    612 7th Street North, Golden, BC
    Ph: 250.344.6521
    glacierraft.com
  • Wet N’ Wild (White N’ Wild)
    Wet N' Wild Adventures takes you whitewater rafting on the Kicking Horse River. 1509 Lafontaine Road, Golden, BC
    Ph: 250.344.6546
    wetnwild.bc.ca

Local Dining

Please contact Guest Services by dialing “0" for current restaurant hours, events, or for assistance in making reservations.

Dining on the Mountain

Although many of the restaurants can be enjoyed at any time of day, these are our favourite for a mid-day or evening meal.

  • Dougle Black Café
    Suite 3 - 1549 Kicking Horse Trail Golden, BC (located behind Glacier Lodge in the Gondola Plaza area)
    Ph: 250.344.8678
  • White Tooth Grill
    1500 Kicking Horse Trail, Golden, BC (located inside the Day Lodge)
  • Peaks Grill
    A popular spot for relaxing and enjoying some après ski drinks
    1549 Kicking Horse Trail, Golden, BC (located behind Glacier Lodge in the Gondola Plaza)
    Ph: 250.344.4950
    peaksgrill.com
  • Corks Restaurant
    Fine dining in a comfortable and relaxing atmosphere. Reservations are recommended for dinner.
    Cache Close, Golden, BC (located inside the Copper Horse Lodge)
    Ph: 250.344.6201
    copperhorselodge.com
  • Kicking Horse Saloon
    Offering traditional western meal options and other pub favorites.
    1593 Cache Close, Golden, BC (located inside the Winston Lodge)
    Ph: 250.344.7272
  • Eagle’s Eye Restaurant
    Offering a fine dining menu with a comfortable atmosphere and spectacular setting. Reservations are required as guests must check in at Guest Services in the Day Lodge 30 minutes prior to their reservation time.
    Located at the top of the Gondola
    Ph: 250.439.5413
  • Heaven’s Door Yurt (Winter Season Only)
    Limited selection of snacks and drinks. An ideal place to warm up in between runs or take a break in the sun.
    Located at the base of the Stairway to Heaven chair lift in the Crystal Bowl
    Ph: 250.439.4426

Dining in Golden

The town of Golden offers numerous excellent dining options for all budgets and tastes. Please contact Guest Services by dialing “5001” for an up-to-date restaurant and pub information for Golden and the surrounding area.

Farmers Market

The farmers market is a weekly event in downtown Golden during the summer months. Please contact Guest Services by dialing “5001” for location, date and time information.

Grocery Stores

If you would like to stock the kitchen in your suite or villa, here are some of the local grocery stores.

  • Kicking Horse General Store
    Offering a wide selection of convenience food, fresh produce, dairy products, beverage, wine, liquor and tobacco needs for your mountain vacation.
    1545 Kicking Horse Trail Golden, BC (located at the back of Mountaineer Lodge)
    Ph: 250.439.5424
    kickinghorsegeneralstore.com
  • Sobeys
    624 9 Avenue North, Golden, BC
    Ph: 250.344.2361
    sobeys.com
  • Overwaitea
    1020 10 Avenue South, Golden, BC
    Ph: 250.344.5315
    overwaitea.com

Liquor Stores

Below are some options for purchasing a bottle of wine or other spirits. Whether you’re looking for something to cool down with, warm up with, or that perfect bottle of wine, a local liquor store is only a short drive away. Please note that the legal drinking age in British Columbia is 19.

  • Kicking Horse General Store
    1545 Kicking Horse Trail Golden, BC (located at the back of Mountaineer Lodge)
    Ph: 250.439.5424
    kickinghorsegeneralstore.com
  • BC Liquor Store
    906 10 Avenue South, Golden, BC
    Ph: 250.344.7558
    bcliquorstores.com

Transportation

Airlines

Contact details for major airlines are listed below.
Aero Mexico
Ph: 1.800.273.6639
www.aeromexico.com
Air Canada
Ph: 1.880.247.2262
www.aircanada.com
American Airlines
Ph: 1.800.433.7300
www.aa.com
British Airways
Ph: 1.800.247.9297
www.britishairways.com
Delta Airlines
Ph: 1.800.221.1212
www.delta.com
Japan Airlines
Ph: 1.800.525.3663
www.jal.com
Lufthansa
Ph: 1.800.645.3880
www.lufthansa.com
Qantas
Ph: 1.800.227.4500
www.qantas.com.au
United Airlines
Ph: 1.800.864.8331
www.united.ca
WestJet
Ph: 1.888.937.8538
www.westjet.com

Bellstar’s Car Rentals with Budget Rent a Car

Budget Rent A Car
Bellstar is pleased to offer you a 5% discount through Budget Rent A Car. Click the link below and fill out the form to see available cars, and rates for your rental days.
Ph: 1.800.268.8900
www.budget.ca

Taxi Service

Should you require a taxi, please contact Guest Services by dialing "5001" and they would be happy to make the arrangements for you.

  • Mount 7 Taxi
    Ph: 250.344.5237

Buses

Transportation by bus can be arranged by contacting one of the following providers.

  • Greyhound Bus Lines
    Ph: 250-495-7252
  • Kicking Horse Country Transit System
    Ph: 1.877.343.2461
  • Brewster Tours
    Ph: 1-877-737-6782

Stay™ | Green

Bellstar Hotels & Resorts has created the Stay™ | Green program - a sustainability plan incorporating company-wide triple-bottom-line operating policies and environmentally-friendly business practices to educate guests, suppliers and staff and to help preserve our planet for future generations.

A standard set of guidelines are provided to all operational teams at our hotels and resorts with the goal of creating a sustainable world by using non-intrusive, high quality, eco-friendly products and services. Although these are steps in the right direction, we are constantly striving to create new opportunities to further decrease our ecological footprint while advancing the exceptional experience that our guests expect. Please visit bellstar.ca/green for more information.

Partnerships

Bellstar is a leading supporter of the Green Key and the Green Meeting Eco-Rating program. The Green Key and the Green Meeting Eco-Rating program are graduated rating systems designed to recognize hotels, motels, and resorts that are committed to improving their environmental performance. Based on the results of a comprehensive environmental audit, hoteliers are awarded a green key rating from 1-5 and given guidance on how to "unlock" opportunities to reduce environmental impacts through reduced utility consumption, employee training, and supply chain management. For more information on Bellstar’s Stay™ | Green partnerships please visit bellstar.ca/green.

Palliser Lodge is certified by and partners with the following organizations:

Clean the World          Green Key Eco Rating Program         EcoStay

Clean The World

Clean the World is a foundation committed to reducing the waste created by discarded soap and shampoo products while preventing deaths by hygiene-related illnesses around the world. By sending the unused portion of Bellstar's soap, shampoo, conditioner and lotion products to Clean the World's recycling facilities, we are decreasing the waste in our landfills and helping improve the quality of life for those in homeless shelters and impoverished countries worldwide. For more information about Clean the World visit bellstar.ca/clean-the-world.

Green Key Eco-Rating Program

The Green Key Eco-Rating Program is a graduated rating system designed to recognize hotels, motels and resorts that are committed to improving their environmental and fiscal performance. Based on the results of a comprehensive environmental self-assessment, hoteliers are awarded a 1-5 Green Key rating and provided with guidance on how to "unlock" opportunities to reduce environmental impacts and operating costs through reduced utility consumption, employee training, and supply chain management. Each Bellstar property has been individually rated by Green Key so that you, the guest, can better understand the level of sustainable practices at the property. Palliser Lodge has a level 3 Green Key rating. For more information about the Green Key Eco-Rating program visit bellstar.ca/green-key-eco-program.

EcoStay™

Bellstar Hotels & Resorts partners with EcoStay™, a program that will offset our properties carbon footprint. EcoStay™ is a national initiative that helps hotels measure their carbon footprint, identify and fund reduction strategies and balance off their greenhouse gas emissions through carbon offsetting.

Under the program, Bellstar properties will collect two dollars per night from hotel guests. Funds will be used to purchase carbon offsets in support of emission-reducing projects across the province such as renewable energy, energy efficiency, composting and recycling - making each hotel night completely ‘carbon neutral’. The guest’s contribution completely offsets the impact or their stay, and more. Carbon offsets are supplied by LivClean, a top ranked retailer by the David Suzuki Pembina. All LivClean Eco-Stay™ Carbon Offset Projects are listed on the CSA Group’s GHG CleanProjects™ Registry ensuring ISO 14064-2 reporting and independent ISO 14064-3 verification. In addition, each offset tonne is uniquely serialized by CSA Group to ensure proper retirement and avoid double counting. For more information about Ecostay™ visit bellstar.ca/ecostay.

 

Team Green Effort

Each property has an assigned Stay™ | Green committee consisting of three Bellstars (Bellstar team members). The team meets once a month to discuss environmental issues and strategies to go the extra green mile. Every property has an environmental information board, where team members can get up-dates on procedures & policies. Bellstars can also post a green idea and can be announced as “green thumb” of the month.

At Bellstar we actively celebrate & participate in the following environmental and community events:

  • World Water Day
  • Earth hour
  • Earth Day
  • Arbour Day Canada (in Canada, Maple Leaf Day falls on the last Wednesday in September during National Forest Week).
  • Community Clean up!
  • For our BC properties: BC Shake Out.

Energy Efficiency

Electricity

  • We have switched over 90% of the common area and guest suite light bulbs to compact fluorescent bulbs at all of our resorts.
  • A policy of checking and reducing thermostats settings and closing drapes to regulate room temperature is implemented in all resorts.
  • Commercial dryers and hot water heaters are regularly maintained in order to maximize operating efficiency.
  • A policy has been implemented to replace old appliances with high energy efficient products.

Air and Water Quality.

  • We have converted several of our resort swimming pools to salt-water – reducing chlorine off-gases to the environment. We are considering this process for our other pools in 2012.
  • All our properties are 100% non smoking.
  • Our properties are “idle” free. Posted signs in the arrival area encourage our guests to turn off their car while waiting. In 2012 our goal is to convert 100% of our properties to idle free.
  • Several of our properties offer bike rental at their location to motivate guests to use an alternative transportation to enjoy the surroundings and to reduce their footprint.

Water Conservation

  • Towel/linen re-use: our in-room collateral asks guests to reduce water and energy consumption by giving them the option of re-using their towels and extending the use of their bed linens. This program extends the life of laundry equipment, reduces the consumption of laundry products and energy and has reduced our water consumption by nearly 13% overall.
  • Cleaning and laundry products: we use product lines which are free of acids, phosphates and butyl.
  • Several properties have low-flow toilets installed and future installations will be converted.

Waste Minimization

  • Recycling: our resort recycling program provides blue bins in every guest suite and all back of house areas for the recycling of glass, bottles, newspaper, office paper, batteries and cardboard. Room attendants separate the waste if guests do not. Batteries are collected at the front desk.
  • Spent batteries: we implemented a program for collecting spent batteries from door locks and remote controls and delivering them to the local recycling depot for proper disposal.
  • Office paper products: all office printers and copiers use 100% recycled paper. We have a policy of printing both sides whenever possible. All office waste paper is recycled. One-sided paper is cut up and used for scrap paper in place of note pads.
  • Marketing materials: all marketing materials are primarily distributed electronically either by email, though website downloads or on memory sticks. If printing is required, we print on 100% recycled (FSC certified) paper products. In addition, all Bellstar emails include the tag line: "please consider the environment before printing this e-mail."

Environmental Purchasing

  • Buying locally: wherever possible, we purchase food, beverages and services from local growers and suppliers.
  • Bath amenities: we exclusively use June Jacobs products because of their ethical business practices and their traceable soil-to-bottle process. They do not employ animal testing and their products are certified “cruelty free”. All soaps and liquids are vegetable-based and 100% biodegradable, all packaging and containers are made from up to 100% PCR material and are 100% recyclable. June Jacobs is made in Canada.
  • Coffee & tea: our in-room tea and coffee is supplied by Fratello, a company that deals exclusively in fair trade practices.
  • Garbage bags: we use garbage can liners that are biodegradable, compostable and manufactured from recycled content.
  • Products: we use facial tissue, paper towels and toilet tissue that undergo a chlorine free manufacturing process and use up to 100% recycled and post-consumer fibers.
  • Standard textile: our linens and terry products supplier aggressively recycles supplies and byproduct materials, uses compressed and recycled corrugate to ship products, offers Estar (textiles engineered to reduce energy consumption during laundering process) and uses hydroelectric power in their production. Their products arrive pre-laundered, thereby reducing the carbon footprint of our smaller capacity laundry facilities.
  • We do not supply plastic bottles for meetings.
  • Our pens are made of recycled material.
  • Doggy bags: our doggy bags are biodegradable, compostable and manufactured from recycled content.

Climate Change

All our Alberta resorts have partnered with direct energy to make Bellstar their first major hospitality customer in North America to convert to 100% carbon-neutral energy through a direct energy offering of carbon-neutral natural gas and Ecologo certified renewable power. Under the program, Bellstar substantially lowers its impact on the environment by offsetting carbon emissions that would normally result from the use of electricity generated from conventional, coal-fired sources. Ecologo energy comes from renewable sources such as wind, solar and run-of-river hydro. The natural gas consumed will be carbon-neutral, offset through investments in projects which reduce greenhouse gas emissions.

Marketing Efforts & Communication

Our resort Group Coordinators have developed a green meetings package which enables Bellstar to offer green meetings to those who wish to host meetings at our resorts. This includes smaller items such as using recycled paper for flip charts to installing bulk water coolers in each meeting room or having the meeting group purchase carbon offsets through the Ecostay™ program.

Commitment to Community

Bellstar hotels & resorts strives to give-back to the communities where we work and play. We encourage our staff to volunteer in the community, we implement initiatives to train and employ aboriginal peoples, and our unclaimed lost and found items are donated to local charities.

We have also launched a pair of unique animal respect initiatives:

  • Our pet-friendly program provides guests’ pets an extra bit of pampering – a map of local dog parks, a list of local bi-laws, biodegradable doo-bags, treats, loaner leashes and water/food dishes. A percentage of the $20 per night pet-friendly fee goes to support the regional SPCA. To date, our donations have totaled over $12,600.
  • At a number of our resorts, we sell indigenous plush animals as souvenirs’ for our guests. Upon purchase of the animal, guests receive information about the animal and a portion of the proceeds goes to either Wild Smart, an awareness program that teaches about living with and respecting wildlife or to the NK’MIP rattlesnake research program. To date, our donations have totaled over $680.

Green Bucks

As part of Bellstar’s commitment to sustainability, conservation, and a greener hospitality experience, we offer you Bellstar Green Bucks for each day that you forgo daily housekeeping services during your stay. Green Bucks can be used towards your next Stay at a Bellstar Resort. By taking part in this initiative you will be helping to reduce water consumption, reduce energy consumption, reduce amenity waste, and reduce chemical use. Bellstar’s Stay™ | Green program includes partnerships with Ecostay™, Clean The World, The Green Key Eco-Rating program, and Green Key Meetings program. To learn more about these partnerships, and Bellstar’s commitments to energy efficiency and conservation visit www.bellstar.ca/green.

Bellstar Resorts

Bellstar Hotels & Resorts is proud to offer an inspired collection of upscale resorts. Whether you would like to stay with us for a night, a week, a month, or want to invest in your own vacation residence, all Bellstar properties have one thing in common: a passion for delivering exceptional resort experiences. For more information about Bellstar Hotels & Resorts, please visit www.bellstar.ca.

Canmore, Alberta

Solara Resort & Spa
A stylish and luxurious resort nestled in the Canadian Rockies. Solara offers guests the ability to stay luxuriously cozy in fully furnished suites while exploring the great outdoors. Solara’s amenities include two indoor relaxation pools, kids water play area, kids play area, and the Three Peaks Conference Centre which includes the 96 seat Aurora Theatre, the Bow and Chinook Ballrooms, the Business Centre, and breakout rooms.
Ph: 403.678.4083
Toll Free: 1.877.778.5617
www.solararesort.ca
Email: stay@solararesort.ca

The Lodges at Canmore
The Lodges at Canmore offers the convenience of a hotel with the subtleties of your own vacation condo. This family-friendly resort features 1 and 2 Bedroom units, an outdoor heated pool and hot tub, and underground heated parking.
Ph: 403.678.9350
Toll Free: 1.866.678.9350
www.canmorelodges.ca
Email: stay@canmorelodges.ca

Fire Mountain Lodge
A Boutique Resort in Canmore that brings style and luxury into the four-season wonderland that is the spectacular Canadian Rockies. Fire Mountain Lodge is where Aspen meets New York. Indulge in stunning views of the Three Sisters mountains, Fire Mountain Lodge is moments from championship golf, world-class skiing, hiking, Banff National Park, great restaurants and Canmore's vibrant culture.
Ph: 403.609.9949
Toll Free: 1.866.740.3473
www.firemountain.ca
Email: stay@firemountain.ca

Canmore Crossing
Located right in the centre of the charming Rocky Mountain town of Canmore Alberta, Canmore Crossing condo-resort puts you in the heart of year-round adventure and excitement. Experience Canmore’s charming Main Street shops and fine restaurants, plus the town’s vibrant culture of music festivals and mountain fun.
www.canmorecrossing.ca
Email: stay@canmorecrossing.ca

Kicking Horse, British Columbia

Glacier Mountaineer Lodge
Glacier Mountaineer Lodge offers convenient access to Kicking Horse Mountain Resort’s gondola to whisk you over 4,000 feet up to breathtaking mountain views, hiking and mountain biking trails. This resort is in the heart of the alpine village action, and offers the choice of guest rooms, 1, 2 and 3 bedroom plus den suites. Suites include cozy fireplaces and full kitchens.
Ph: 250.439.1160
Toll Free: 1.877.754.5486
www.glaciermountaineer.ca
Email: stay@glaciermountaineer.ca

Palliser Lodge
Palliser Lodge at Kicking Horse Mountain Resort offers the perfect location to relax and unwind just a few minutes’ walk from Gondola Plaza. After visiting Boo at the Grizzly Bear Refuge or enjoying a scenic alpine walk, relax in the comfort of your spacious fully appointed condo suite. In the evenings, take a stroll and marvel at the mountain sunsets.
Ph: 250.439.1160
Toll Free: 1.877.754.5486
www.palliserlodgeresort.ca
Email: stay@palliserlodgeresort.ca

The Aspens at Kicking Horse
This resort offers a collection of townhomes that are surrounded by beautiful forests with sweeping views of the Rockies. The Aspens are well situated for hassle free access to Kicking Horse Mountain Resort with amazing mountain biking, hiking and a quiet retreat in the summer, and champagne powder skiing and snowboarding in the winter. The Aspens offers a year round getaway for families or a group of friends.
Ph: 250.439.1160
Toll Free: 1.877.754.5486
www.aspensatkickinghorse.com
Email:

Okanagan, British Columbia

Spirit Ridge Vineyard Resort & Spa
A true desert oasis on the shores of Lake Osoyoos and amidst the NK’MIP vineyard, this 5 star resort comes complete with an on-site 9-hole golf course, conference centre ready to host weddings, reunions and meetings, a spa ready to pamper you, a restaurant to inspire you and a winery to tantalize your taste buds. Each condo at the resort has a gourmet kitchen, dining area, living rooms and a fireplace.
Osoyoos, BC
Ph: 250.495.5445
Toll Free: 1.877.313.9463
www.spiritridge.ca
Email: stay@spiritridge.ca

Parksville, British Columbia

The Beach Club Resort
This resort offers the most eco-friendly and luxurious hotel rooms in the Parksville & Oceanside area. Guest rooms feature private balconies, spectacular ocean and mountain views, thoughtful amenities, and features beautifully appointed West Coast décor. The resort offers amenities including complimentary underground parking, business centre, valet and concierge services, as well as seaside pool and hot tub, fitness centre, Stonewater Spa, and the beachfront Pacific Prime Steak & Chop Restaurant.
Ph: 250.248.8999
Toll Free: 1.888.760.2008
www.beachclubbc.com
Email: stay@thebeachclub.ca

Crawford Bay, British Columbia

Kokanee Springs Resort
Located on one of Canada's finest championship 18 hole courses, this resort offers a quiet mixture of casual elegance and relaxation for those desiring mountain-style peace and tranquility. Kokanee Springs offers a relaxed environment surrounded by beautiful vistas, great amenities and friendly staff. The Resort's 750 acres includes over a mile of lake front on Kootenay Lake, as well as natural wetlands and soaring forests.
Ph: 250.227.9226
Toll Free: 1.800.979.7999
www.kokaneesprings.com
Email: info@kokaneesprings.com

Emergency Info

Important Contacts

Emergency Accident Reporting on Mountain - Ph: 250.439.5420
Mountain Information Line (Weather & Snow Report) - Ph: 250.439.5444
CAA / BCAA - Ph: 1.800.222.4357

Fire

For emergencies, or if you require an ambulance, dial “9” on your phone followed by “911”.

Escape routes are posted on your Suite’s entry door and each Suite is equipped with Fire Extinguishers and Smoke Detectors. Please familiarize yourself with the location of all Emergency Exits, Alarms and Fire Extinguishers. Fire Extinguishers for the Suites are located under the kitchen sink.

If the fire alarm sounds ensure that all occupants vacate the Suite immediately via the nearest Emergency Exit. If you are unable to exit your Suite, place a wet towel at the base of the door, call 911 and move out to the balcony area when required.

If you witness a fire, call the fire department by dialing “9” on your phone followed by “911”. Once you are connected with the fire department, state clearly and calmly that “I am reporting a fire at the Kicking Horse Mountain Resort. Once the fire department has repeated confirmation of your message notify Guest Services immediately by dialing 250.439.1160 ext. “5001”. Evacuate the building via the nearest Emergency Exit and move to a safe area away from the building.

Medical Clinics and Hospitals

For emergencies, or if you require an ambulance, dial “9” on your phone followed by “911”.

  • Golden General Hospital
    835 9th Ave S, Golden, BC
    Ph: 250-344.5271
  • Golden Medical Clinic
    Open Monday to Friday 9:00 am to 4:00 pm
    826 9th Ave S, Golden, BC
    Ph: 250.344.2211
  • Golden Dental Centre
    901 9th St S, Golden, BC
    Ph: 250.344.2710

Pharmacy

The following pharmacies will fill prescriptions and provide over-the-counter medicine.

  • Golden Drug Mart
    10th Ave S, Glden, BC
    Ph: 250.344.6821

Police

For emergencies, or if you require an ambulance, dial “9” on your phone followed by “911”. While in British Columbia, all guests must respect and abide by Provincial and Canadian Laws and Regulations. If you dial 911 by accident, please call and inform Guest Services at 250.439.1160 ext. “5001” so we can follow up with Emergency Services regarding accidental calls.
Ph: 250-495-7236

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