Bellstar Resorts & Hotels

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• The Bellstar Advantage
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Current Opportunities

Executive Housekeeper

Reports to                 General Manager

Incumbents               Housekeepers and Housekeeping Supervisors

Position status           Full time permanent

Location                     Bellstar Hotels & Resorts, Canmore, AB

Purpose

To support the delivery of exceptional resort experiences by providing exceptional services relating to Bellstar’s employees and resort operations.

Objectives and Activities

Our Housekeeping team forms the heart of our business and plays a critical role in fulfilling our mission to deliver exceptional resort experiences.  The primary objective for all Executive Housekeepers is to do what it takes to create exceptional resort experiences for our guests.  As an Executive Housekeeper, you will take on a leadership role within the Housekeeping department and provide “wow” experiences for our guests, owners and our team members.  The key activities of this position are:

• Manage all aspects of housekeeping operations for multiple condominium resorts to deliver exceptional resort experiences for guests, employees, owners and other stakeholders including overseeing the entire housekeeping area, to include public areas and night cleaning, training, staff development and scheduling
• Be financially accountable in all housekeeping activities including supplies and especially those related to Labour costs and control
• Monitor labour productivity efficiency and proactively on an ongoing basis while ensuring quality control and service standards are upheld at all times
• Recruit, retain, develop, evaluate, recognize and motivate a strong service oriented team and create a positive work environment while acting as a mentor and leader W
• Work collaboratively with all members of the resort operations team to deliver our mission and achieve our vision
• Create, implement and continuously improve systems, standards and processes for housekeeping management, measurement and control with the support of other team members
• Anticipate challenges and opportunities and develop and implement innovative solutions for them
• Contribute to the development of annual operating plans for each property including details related financial forecasts, service strategies and operations delivery
• Develop and maintain strong relationships and positive communications with all stakeholder groups

Skills and Qualifications

• Minimum 3-5 years housekeeping experience with a minimum of 2 years in a direct supervisory role 
• Excellent organizational and planning skills with a strong attention to detail
  Strong interpersonal skills with an emphasis on leadership ability
• Excellent working knowledge of housekeeping operations and standards
• Knowledge of computers, Word, Excel and Internet 
• Post-secondary training and/or certification in hospitality will be considered an asset

 Work Conditions and Physical Capabilities

• Fast paced environment, must be able to work under pressure
• Repetitive tasks
• Physically demanding - standing for long periods of time, bending, crouching, kneeling, reaching
• Must be able to repetitively lift 10-15 pounds