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Fire Mountain Lodge Guest Directory

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Welcome

Message from Ralf Strub,
President & COO of Bellstar Hotels & Resorts


Dear Guest,

Welcome to Fire Mountain Lodge. This directory presents information on the many services and unique attractions in this area, as well as detailed information on the amenities and services available at Fire Mountain Lodge in Canmore.

For more information about Fire Mountain Lodge, the surrounding area, seasonal packages, and promotions, be sure to explore our website at firemountain.ca, and like us on Facebook at facebook.com/Fire.Mountain.Lodge

As a guest of Fire Mountain Lodge, we would like to extend to you a 15% repeat guest discount for a future stay at any Bellstar resort. For more information about the Bellstar family of resorts, please visit bellstar.ca.

We always welcome comments and suggestions. After your stay a guest survey will be emailed to you, please let us know how we did. We also invite you to provide your feedback on TripAdvisor.ca as well.

If you are looking for additional information or need any other services, please contact our friendly Guest Services team by dialing “0” from any phone in the resort and they would be happy to assist you.

I sincerely hope you enjoy your stay with us at Fire Mountain Lodge and we look forward to welcoming you back in the future.


Yours in hospitality,
Ralf Strub
Ralf Strub
President & COO
Bellstar Hotels & Resorts

Your Suite

Check-Out/In Time

Check-in time is 4:00pm. Check-out time is 11:00am If you wish to request a late check-out, please contact Guest Services by dialing”0” on or before the morning of your departure. An additional charge may be applied to your account for accommodation retained after this time.

Housekeeping

Housekeeping occurs after your check-out. If you require fresh linens or a full service clean for your suite, a charge of $70.00 per 2-Bedroom condo and $80.00 per 3-Bedroom condo will apply. Please contact Guest Services by dialing “0” to arrange these services for an additional fee.

Garbage and Recycling Collection

Fire Mountain Lodge is pleased to have a recycling program, please place all recycling in the marked blue bins. Please use the containers provided. Placing recycling/garbage outside your door or on the balcony is not permitted. For your convenience, there are garbage and recycling facilities located next to the first parking stall.

Internet

All suites at Fire Mountain Lodge are equipped with complimentary high-speed Internet access. Internet is shared access and Fire Mountain Lodge is not responsible or liable for any damages or computer-related complications you may incur from using this shared network.

Wireless Internet Access Information:
Network: Fire Mountain AP #
Password: MOUNTAIN5000

Ice

For your convenience, please use the ice cube trays located in the freezer of each fridge. For your health and safety the ice cube trays are emptied prior to your arrival, it is your responsibility fill the tray.

Kitchen

Each suite features a fully equipped gourmet kitchen. Dish soap and a dishwasher have been provided for your convenience. We kindly ask that prior to check-out you clean all dishes, pots, pans, utensils and glassware you may have used prior to checkout. If necessary, the dishwasher may be left running at the time of your departure. Dishwasher soap can be found in the Stay™ | Tidy kit provided to you. If you require additional dishwasher detergent please contact Guest Services by dialing "0".

Barbeques

Your suite is equipped with a natural gas barbeque on the balcony. If your barbeque was used during your stay, please ensure it is cleaned prior to departure.

Playpens & High Chairs

Playpens and high chairs are available upon request on a first come first serve basis. Please contact Guest Services by dialing “0” for more information.

Bicycle, Ski/Snowboard and Golf Storage

There is one secure storage unit provided for each suite. Please visit the Guest Services desk to obtain a key. Please be advised that snowboards, skis, poles and bikes are not permitted inside the suites. Fire Mountain Lodge will not be responsible for lost or stolen equipment or property.

Laundry

Suites are equipped with a washing machine and a dryer. For your convenience, a package of laundry soap is located in the Stay™ | Tidy kit provided to you. If you require additional detergent, please call Guest Services by dialing "0".

Iron & Ironing Board

All suites at are equipped with an iron and ironing board.

Voltage

Electrical current in Canada is 110 volts. Please contact Guest Services for more information, or visit The Source in downtown Canmore to purchase an adaptor.

  • The Source
    120, 1140 Railway Ave
    Ph: 403.678.0423

Ventilation Switch

There is a master ventilation switch in the living room (next to the thermostat controller) that overrides one of the extractor fans in the bedroom ensuite bathrooms. Turn the master ventilation switch off if you are unable to switch off the bathroom extractor fan off.

Telephone

Please refer to the dialing instructions listed on the telephone in your room. If you experience difficulties, please contact Guest Services for assistance by dialing "0".

Telephone

Please refer to the dialing instructions listed on the telephone in your room. If you experience difficulties, please contact Guest Services for assistance by dialing 0. Telephones are restricted to local calls only.

Emergency Dial 9 + 911
Local Calls Dial 9 + Area Code + Local Number
Direct Dial Long Distance Dial 9 + 1 + Area Code + Number
Operator Assisted Long Distance Dial 9 + 1 800 646 0000 and follow prompts
Direct Dial International
Dial 9 + 011 + Country Code + Number
Operator Assisted International Dial 9 + 1 800 646 0000 and follow prompts
Guest Services Dial 0
Room to Room Dial room number
Wake-up Dial 0 to contact Guest Services
Messages
Press “Voice Mail” button

Television

2 - TV Channel Listing
3 - CTV Calgary (CFCN)
4 - OMNI Calgary (CJCO)
5 - ABC Spokane (KXLY)
6 - CBC Calgary
7 - Global Calgary (CICT)
8 - City TV (CKAL)
9 - CBC French Edmonton (CBXFT)
10 - Community Programming/Shaw TV
11 - Country Music Television (CMT)
12 - CBS Spokane (KREM)
13 - Access Alberta
14 - PBS Spokane (KSPS)
15 - CBC News Network/Voiceprint
16 - NBC Spokane (KHQ)
17 - Treehouse
18 - Home and Garden Television
19 - The Weather Network
20 - YTV
21 - TSN - The Sports Network
22 - FOX Spokane (KAYU)
23 - W Network West
25 - The Food Network
28 - BBC World News
29 - Cable News Network (CNN)
30 - SCORE
31 - Headline News (CNN)
32 - Showcase
33 - Slice
34 - Encore Avenue 2
35 - Discovery Channel
36 - Bravo
37 - Outdoor Life Network
38 - Teletoon - West
39 - Family Channel - West
40 - Peachtree (WPCH)
43 - Spike TV
44 - Much Music
45 - History Television West
46 - Space
47 - American Movie Classics
48 - SPEED
49 - TVtropolis
50 - CTV News Channel
54 - Global Edmonton (CITV)
70 - Canadian Learning TV (CLT)

Our Resort

Stay™ | Connected with Fire Mountain Lodge

Facebook

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Twitter

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TripAdvisor

Rate us on TripAdvisor      

YouTube

Watch us on YouTube

Guest/Concierge Services

Our friendly and dedicated team is here to ensure that your vacation experience is exceptional. Guest Services will answer your questions about Fire Mountain Lodge, Canmore, activity planning, booking tours and tee times. If you have any questions, please ask! Guest Services can be contacted by dialing "0" from the phone in your room. Our 24-hour front desk is located at sister resort, the Lodges at Canmore which is located at 107 Montane Road, Canmore, AB.

Children

Fire Mountain Lodge gladly welcomes children. As their safety is important to us, we kindly request that children under 16 be accompanied and supervised by a parent or guardian at all times. Kids under 16 with a parent or guardian – stay free!

Babysitting

Childcare can be arranged by a local childcare service. Please contact Guest Services by dialing “0” for more information. A minimum of 48 hours advanced notice is required.

Pets

Enjoy all the comforts of home with your four legged friends at Fire Mountain Lodge! We’ve set aside a limited number of suites as pet friendly suites to accommodate you and your pet.

Please indicate that you require a pet friendly room when you make your reservation. A portion of the proceeds from the pet friendly fee goes towards the Bow Valley SPCA. For more information please visit www.firemountain.ca/pets.html.

  • Pet Size Allowed: Small (Under 40lbs)
  • Pet Guest Fee: $20 per pet, per night (up to $100 per stay)
  • Pet Types Allowed: Dogs and cats only
  • Allowed Pets Per Unit: Two-bedroom = two pets, three-bedroom = three pets
  • Leashes Required
  • No Seasonal Restrictions
  • Pet Amenities: Food bowls, water bowls, and biodegradable doggy bags available upon request. Numerous walking areas located around property for pet exercise and relief.
  • Additional Pet Policies: Pets must be kenneled if left unattended in room. Noise from pets must not interrupt the quiet enjoyment of other guests. The owner of the pet accepts full responsibility for any damage or harm caused by their pet while on Fire Mountain Lodge premises. All pet waste must be picked up immediately by the pet owner and disposed of in a waste container (failure to pick up after a pet may result in the eviction of the pet or additional housekeeping fees being charged to the pet owner). Pets exhibiting aggressive behavior towards other pets or guests will be asked to vacate.

Canmore Pet Services and Information:

  • Quarry Lake Park
    Offering a designated off-leash dog park.
    Located along Spray Lakes Road on the South side of the Bow Valley.
  • Mut Hut Pet Emporium
    Providing everything your pet may need while staying in Canmore.
    1001 - 6th Ave.
  • Pawshe Pooch Spaw
    Providing pet grooming, walking, and pet sitting services.
    100-50 Lincoln Pk.

Parking

Complimentary covered parking is available. Parking stalls are located to the left of Guest Services. Overhead clearance is approximately 1.75 metres. One complimentary parking stall is provided for each unit. Additional street parking is also available.

Security

Should you require security assistance call Guest Services (by dialing the “Security” button on your in-suite phone). The local police can be reached at 403.678.5516. In the event of an emergency, dial “9 + 911”.

Resort Appearance

Please do not use your balcony railing to dry your towels or to hang up banners/flags. The resort should remain appealing to guests and visitors at all times.

Payment Options

Fire Mountain Lodge welcomes the following payment options: American Express, MasterCard, Visa, debit, cash and Bellstar gift cards. Please note: if paying for your suite using debit, cash or gift card, a credit card will be required to preauthorize for incidental charges.

Quiet Time

Fire Mountain Lodge is a family-oriented property and we take pride in ensuring that our guests have an enjoyable and relaxing stay. As such, we kindly request that all guests respect Quiet Time. We thank you for your consideration of others. In case of a disturbance or emergency after hours, please contact Guest Services by dialing “0”. Quiet Time is in place from 11:00pm until 8:00am.

Smoking

Fire Mountain Lodge is pleased to offer a smoke free environment. Smoking is not permitted anywhere on the property. Guests caught smoking will be charged a cleaning/penalty fee up to $500. Please be advised that in Alberta smoking is not permitted inside any public building. Just a friendly reminder, Canmore is highly susceptible to fire. Please dispose of your cigarettes in an appropriate manner.

Weather

For up-to-date information on weather and road reports, please call any of the numbers below. Or visit the Weather Network website.

  • Airport Information
    Ph: 1.403.292.8477
  • Local Weather Information
    Ph: 403.762.2088
  • National Weather Information
    Ph: 1.800.668.6767
  • Parks Canada Road Report
    Ph: 403.762.1450

Resort Map

Map of Fire Mountain Lodge

Click here to download a PDF of the Fire Mountain Lodge Map

On-Site Activities

Fitness Centre

Hours: Weekdays from 10:00am – 10:00pm; Weekends from 7:00am – 10:00pm
Fire Mountain Lodge is pleased to offer a well equipped fitness room. The fitness room is located below Guest Services on the west side of the property. The Fitness Centre may be accessed during Guest services office hours. For safety reasons, children under the age of 16 are not permitted in the Fitness Centre.

Hot Tub

Hours: 10:00am – 10:00pm
Fire Mountain Lodge features an outdoor hot tub which is located below Guest Services at the west end of the property. The hot tub may be accessed through the Guest Services office. For safety reasons, our hot tub is not open once outside temperatures drop below -20○C (wind-chill combined temperature). The hot tub temperature is 40○C (104○F).

Please note that there is no lifeguard on duty at Fire Mountain Lodge. Children under the age of 16 must be accompanied by an adult at all times. Change rooms with showers are adjacent to the fitness room. Showering is required prior to hot tub entry. Glass beverage containers, food, alcohol and smoking are strictly forbidden around the hot tub area.

Area Activities and Information

Getting Around

Directions and travel times can be found by using Google Maps. Fire Mountain Lodge is located at 121 Kananaskis Way, Canmore, Alberta.

Summit Seeker Kid’z Kamp

The Summit Seeker Kid'z Kamp at our sister resort Solara Resort & Spa is full of pint sized adventure and fun filled activities. Guests can check with the front desk for a full list of current Kid'z Kamp activities and a schedule.

For more information about Kid’z Kamp please contact Guest Services by dialing 403.678.9350. A schedule of Kid’z Kamp activities can also be found online at bellstar.ca/summit-seeker-kidz-kamp. All Kid'z Kamp activities are subject to change without notice, and are not available each weekend.

Please contact the front desk to confirm that the Kid'z Kamp activity is available. Kid'z Kamp is only available durring the summer season, and select dates throughout the year.

Business Services

Located on Main Street, Canmore Business Services can assist with all your business service needs.
Ph: 403.678.1719

Biking and Hiking

Discover miles of breathtaking wilderness in the Bow Valley. The valley offers short walks, full day hikes or overnight excursions.

  • Information on Local Trails
    Tourism Canmore Kananaskis
    907A 7th Avenue
    Ph: 403.678-1295
    tourismcanmore.com
  • Guided Hiking
    White Mountain Adventures
    7107 Boulder Crescent
    Ph: 1.800.408.0005
    whitemountainadventures.com
  • Bike Rentals
    Gear Up Mountain Rentals
    1302 Bow Valley Trail
    Ph: 403.678.1636
    gearupsport.com

Movie Theatres

  • Aurora Theatre
    Guests of The Lodges at Canmore are welcome to use the Aurora Theatre at our sister resort Solara Resort & Spa. Family friendly movies are shown at the Aurora Theatre nightly at 7:00pm. Mature movies are shown Friday and Saturday at 9:00pm. Guests can obtain movie listings from the front desk. Movie listings are subject to availability.
    187 Kananaskis Way, Canmore AB
    Toll free: 855.590.4900
    Ph: 403.679.7179
  • Lux Cinema Centre
    A short drive to Banff takes you to the closest theatre aside from the Aurora Theatre.
    Banff, AB
    Ph: 403.762.8595

Golf Courses

The Bow Valley is home to award‐winning golf courses. We have listed our favorites below.

  • Canmore Golf & Curling Club
    The Canmore Golf & Curling Club and the surrounding mountains make for an ideal golf getaway.
    2000 8 Avenue
    Ph: 403.678.4785
    canmoregolf.net
  • Silvertip Golf Resort
    Enjoy breathtaking views and a challenging par-72 course that tests the skills of every golfer.
    1000 Silvertip Trail
    Ph: 877.877.5444
    silvertipresort.com
  • Stewart Creek Golf Club
    Rated 4.5 stars by Golf Digest and naturally sculpted fairways, an enjoyable round for any skill level.
    4100 Stewart Creek Drive
    Ph: 877.993.4653
    stewartcreekgolf.com

Horseback Riding

Explore Kananaskis Country on guided horseback.

Dog Sledding

Enjoy the snowy terrain through the majestic mountains while experiencing the thrill of being pulled on a dog sled.

  • Snowy Owl Sled Dog Tours
    With experienced guides and friendly four legged friends pulling you, Snowy Owl Sled Dog Tours offers the most amazing experiences.
    104 - 602 Bow Valley Trail
    Ph: 403.678.4369
    snowyowltours.com

Skiing and Snowboarding

With the beautiful mountains that surround the area, there are many ski hills in the Bow Valley.

  • Banff Mt. Norquay
    With runs for all skills levels including groomed, bumps and a terrain park – a day at this resort will entertain everyone in your family.
    Drive time from the Fire Mountain Lodge: Approximately 30 minutes
    Ph: 403.762.4421
    banfforquay.com 
  • Canmore Nordic Centre / Trail Sports
    Famous for its cross‐country ski trails and home to the Canmore Nordic Ski Club. Offering a vast array of options for a day of exploring or lessons from Trail Sports.
    Drive time from Fire Mountain Lodge: Approximately 15 minutes
    Ph: 403.678.2400/403.678.6764
    canmorenordic.com / trailsports.ab.ca 
  • Ski Lake Louise
    Vast and varied terrain with spectacular views offers skiers of all levels the ability to ski together.
    Drive time from Fire Mountain Lodge: Approximately 1 hour
    Ph: 403.522.3555 or 1.877.956.8473
    skilouise.com
  • Nakiska
    The gateway to the Rockies and the host of the 1988 Winter Olympic downhill events, Nakiska offers some of the best terrain for cruising and carving trails.
    Drive time from Fire Mountain Lodge: Approximately 45 minutes
    Ph: 403.591.7777
    skinakiska.com 
  • Sunshine Village
    Offering endless mountain terrain in the heart of unspoiled wilderness is the only way to describe Sunshine Village. With a breathtaking gondola ride up the mountain and the longest ski season, guests have the ability to ski three different mountains at one resort.
    Drive time from Fire Mountain Lodge: Approximately 2 hours
    Ph: 1.877.542.2633
    skibanff.com

Special Events

Every year Canmore hosts a variety of festivals and events, below are some of the special events in the area.

  • Canada Day - July 1
  • Miner's Day - July
  • Canmore Folk Music Festival - August (Heritage Day Long Weekend)
  • Canmore Highland Games - September (Labour Day Long Weekend)
  • Canadian Rocky Mountain Marathon - September
  • Vic Lewis Band Festival - November
  • Light up Canmore - December  

Travel Alberta Visitor Information Centre
Offoering information on tours, sightseeing, hikes, bike trails, and more.
West end of Bow Valley Trail
Ph: 403.678.1295
tourismcanmore.com

White Water Rafting

The Kananaskis River, Bow River and the Kicking Horse River offer all levels of fun for the entire family. You can enjoy the thrill of a class four river or slowly float while relaxing the afternoon away.

  • Canadian Rockies Rafting
    With different options for everyone in the family, you can be sure that you will find the adventure you are looking for. From floating down the Bow River to grade 4 rapids on the Kicking Horse River, they never disappoint.
    Ph: 1.877.226.7625
    rafting.ca
  • Inside Out Experience
    Experience a full or half day adventure on the river.
    Ph: 1.877.999.7238
    insideoutexperience.com
  • West n' Wild Adventures
    This tour company is located in Golden, BC but offers transportation from Canmore for guests wanting to experience the class 3 or 4 rapids.
    Ph: 1.800.668.9119
    wetnwild.bc.ca

Canmore Area Fitness Facilities

  • Canmore Recreation Centre (arena, pool & fitness facilities)
    1900 – 8th Ave
    Ph: 403.678.0808
    One Wellness and Spa & Fitness Centre
    Spa Hours: 9:00am - 7:00pm
    Gym Hours: 6:00am - 8:00pm
    One Wellness and Spa is a full service spa offering a full array of spa services, fitness services, wellness coaching, physiotherapy, and nutritional guidance. Equipped with sauna, steam room, relaxation lounge, fitness centre, and change rooms. For safety reasons, children under the age of 16 may not use the fitness at One Wellness and Spa. All guests using the fitness area should wear dry, clean indoor shoes, and sign in and out with reception.
    187 Kananaskis Way
    Ph: 403.679.7179
    onewellnessandspa.ca

Local Dining

Canmore has a wide selection of restaurants, pubs and cafés for your enjoyment.

Pubs

If you would like to enjoy an evening out with a beer, glass of wine or just want to enjoy some live entertainment, Canmore has a few options for you.

  • The Drake
    Live entertainment on a daily basis with a games room, VLT's and a great patio.
    909 Railway Avenue
    Ph: 403.678.5168
  • Grizzly Paw Brewing Company
    Canmore's only micro‐brewery with a patio to enjoy the sun.
    622 8th Street
    Ph: 403.678.9983
  • The Iron Goat
    703 Benchlands Trail
    Ph: 403.609.0222
  • The Rose & Crown
    A relaxed venue to enjoy an evening out.
    749 Railway Avenue
    Ph: 403.678.5131

Breakfast

There are many options in the area to eat the most important meal of the day

  • Beamer's Coffee Bar
    A1702 Bow Valley Trail
    Ph: 403.678.0111
  • Chez Francois
    1604 2nd Ave (Bow Valley Trail)
    Ph: 403.678.6111
  • Craig's Way Station
    1727 Mountain Avenue
    Ph: 403.678.2656
  • Harvest Café
    718 10th Street
    Ph: 403.678.3747
  • Rocky Mountain Bagel Company
    830 Main Street/1306 Bow Valley Trail
    Ph: 403.678.9978
  • Summit Café
    200 - 1001 Cougar Creek Dr
    Ph: 403.609.2120
  • Starbucks Coffee
    112 - 1240 Railway Avenue

Lunch and Dinner

Although many of the restaurants can be enjoyed at any time of day, these are our favourite for a mid‐day or evening meal.

  • Crazy Weed Kitchen
    Gourmet Vegetarian Cuisine
    1600 Railway Avenue
    Ph: 403.609.2530
  • Grizzly Paw Pub & Brewing Company
    622 8th Street
    Ph: 403.678.9983
  • Harvest Café
    718 10th Street
    Ph: 403.678.3747
  • Murrieta's West Coast Grill
    737 - 200 Main Street
    Ph: 403.609.9500
  • The Wood Steakhouse & Lounge
    838 Main Street
    Ph: 403.678.3404
  • Sage Bistro
    1712 Bow Valley Trail
    Ph: 403.678-4878
  • Gaucho Brazilian Barbecue
    629 8th Street
    Ph: 403.678.9886
  • The Trough Dining
    725 9th Street
    Ph: 403.678.2820
  • Tapas Restaurant
    633 10th Street
    Ph: 403.609.0583

Grocery Stores

If you would like to stock the kitchen in your suite, here are some of the local grocery stores.

  • Safeway
    1200 Railway Avenue
  • Sobey's
    2 - 950 Railway Avenue

Liquor Stores

  • Alberta Spirits
    737 10th Street
  • Safeway Liquor Store
    1200 Railway Avenue
  • Sobey's Western Cellar
    100 - 1040 Railway Avenue

Transportation

Airlines

Contact details for major airlines are listed below.
Aero Mexico
Ph: 1.800.273.6639
www.aeromexico.com
Air Canada
Ph: 1.880.247.2262
www.aircanada.com
American Airlines
Ph: 1.800.433.7300
www.aa.com
British Airways
Ph: 1.800.247.9297
www.britishairways.com
Delta Airlines
Ph: 1.800.221.1212
www.delta.com
Japan Airlines
Ph: 1.800.525.3663
www.jal.com
Lufthansa
Ph: 1.800.645.3880
www.lufthansa.com
Qantas
Ph: 1.800.227.4500
www.qantas.com.au
United Airlines
Ph: 1.800.864.8331
www.united.ca
WestJet
Ph: 1.888.937.8538
www.westjet.com

Buses

Transportation by bus can be arranged by contacting one of the following providers.

Bellstar’s Car Rentals with Budget Rent a Car

Budget Rent A Car
Bellstar is pleased to offer you a 5% discount through Budget Rent A Car. Click the link below and fill out the form to see available cars, and rates for your rental days.
Ph: 1.800.268.8900
www.budget.ca

Taxi Service

Should you require a taxi, you may contact one of the providers below.

Bellstar's Shuttle Services with Brewster

Stay™ | Green

Bellstar Hotels & Resorts has created the Stay™ | Green program - a sustainability plan incorporating company-wide triple-bottom-line operating policies and environmentally-friendly business practices to educate guests, suppliers and staff and to help preserve our planet for future generations.

A standard set of guidelines are provided to all operational teams at our hotels and resorts with the goal of creating a sustainable world by using non-intrusive, high quality, eco-friendly products and services. Although these are steps in the right direction, we are constantly striving to create new opportunities to further decrease our ecological footprint while advancing the exceptional experience that our guests expect. Please visit bellstar.ca/green for more information.

Partnerships

Bellstar is a leading supporter of the Green Key and the Green Meeting Eco-Rating program. The Green Key and the Green Meeting Eco-Rating program are graduated rating systems designed to recognize hotels, motels, and resorts that are committed to improving their environmental performance. Based on the results of a comprehensive environmental audit, hoteliers are awarded a green key rating from 1-5 and given guidance on how to "unlock" opportunities to reduce environmental impacts through reduced utility consumption, employee training, and supply chain management. For more information on Bellstar’s Stay™ | Green partnerships please visit bellstar.ca/green.

Fire Mountain Lodge is certified by and partners with the following organizations:

 Clean the World          Green Key Eco Rating Program         EcoStay

Clean The World

Clean the World is a foundation committed to reducing the waste created by discarded soap and shampoo products while preventing deaths by hygiene-related illnesses around the world. By sending the unused portion of Bellstar's soap, shampoo, conditioner and lotion products to Clean the World's recycling facilities, we are decreasing the waste in our landfills and helping improve the quality of life for those in homeless shelters and impoverished countries worldwide. For more information about Clean the World visit bellstar.ca/clean-the-world.

Green Key Eco-Rating Program

The Green Key Eco-Rating Program is a graduated rating system designed to recognize hotels, motels and resorts that are committed to improving their environmental and fiscal performance. Based on the results of a comprehensive environmental self-assessment, hoteliers are awarded a 1-5 Green Key rating and provided with guidance on how to "unlock" opportunities to reduce environmental impacts and operating costs through reduced utility consumption, employee training, and supply chain management. Each Bellstar property has been individually rated by Green Key so that you, the guest, can better understand the level of sustainable practices at the property. Fire Mountain Lodge has a level 4 Green Key rating. For more information about the Green Key Eco-Rating program visit bellstar.ca/green-key-eco-program.

EcoStay™

Bellstar Hotels & Resorts partners with EcoStay™, a program that will offset our properties carbon footprint. EcoStay™ is a national initiative that helps hotels measure their carbon footprint, identify and fund reduction strategies and balance off their greenhouse gas emissions through carbon offsetting.

Under the program, Bellstar properties will collect two dollars per night from hotel guests. Funds will be used to purchase carbon offsets in support of emission-reducing projects across the province such as renewable energy, energy efficiency, composting and recycling - making each hotel night completely ‘carbon neutral’. The guest’s contribution completely offsets the impact or their stay, and more. Carbon offsets are supplied by LivClean, a top ranked retailer by the David Suzuki Pembina. All LivClean Eco-Stay™ Carbon Offset Projects are listed on the CSA Group’s GHG CleanProjects™ Registry ensuring ISO 14064-2 reporting and independent ISO 14064-3 verification. In addition, each offset tonne is uniquely serialized by CSA Group to ensure proper retirement and avoid double counting. For more information about Ecostay™ visit bellstar.ca/ecostay.

Team Green Effort

Each property has an assigned Stay™ | Green committee consisting of three Bellstars (Bellstar team members). The team meets once a month to discuss environmental issues and strategies to go the extra green mile. Every property has an environmental information board, where team members can get up-dates on procedures & policies. Bellstars can also post a green idea and can be announced as “green thumb” of the month.

At Bellstar we actively celebrate & participate in the following environmental and community events:

  • World Water Day
  • Earth hour
  • Earth Day
  • Arbour Day Canada (in Canada, Maple Leaf Day falls on the last Wednesday in September during National Forest Week).
  • Community Clean up!
  • For our BC properties: BC Shake Out.

Energy Efficiency

Electricity

  • We have switched over 90% of the common area and guest suite light bulbs to compact fluorescent bulbs at all of our resorts.
  • A policy of checking and reducing thermostats settings and closing drapes to regulate room temperature is implemented in all resorts.
  • Commercial dryers and hot water heaters are regularly maintained in order to maximize operating efficiency.
  • A policy has been implemented to replace old appliances with high energy efficient products.

Air and Water Quality.

  • We have converted several of our resort swimming pools to salt-water – reducing chlorine off-gases to the environment. We are considering this process for our other pools in 2012.
  • All our properties are 100% non smoking.
  • Our properties are “idle” free. Posted signs in the arrival area encourage our guests to turn off their car while waiting. In 2012 our goal is to convert 100% of our properties to idle free.
  • Several of our properties offer bike rental at their location to motivate guests to use an alternative transportation to enjoy the surroundings and to reduce their footprint.

Water Conservation

  • Towel/linen re-use: our in-room collateral asks guests to reduce water and energy consumption by giving them the option of re-using their towels and extending the use of their bed linens. This program extends the life of laundry equipment, reduces the consumption of laundry products and energy and has reduced our water consumption by nearly 13% overall.
  • Cleaning and laundry products: we use product lines which are free of acids, phosphates and butyl.
  • Several properties have low-flow toilets installed and future installations will be converted.

Waste Minimization

  • Recycling: our resort recycling program provides blue bins in every guest suite and all back of house areas for the recycling of glass, bottles, newspaper, office paper, batteries and cardboard. Room attendants separate the waste if guests do not. Batteries are collected at the front desk.
  • Spent batteries: we implemented a program for collecting spent batteries from door locks and remote controls and delivering them to the local recycling depot for proper disposal.
  • Office paper products: all office printers and copiers use 100% recycled paper. We have a policy of printing both sides whenever possible. All office waste paper is recycled. One-sided paper is cut up and used for scrap paper in place of note pads.
  • Marketing materials: all marketing materials are primarily distributed electronically either by email, though website downloads or on memory sticks. If printing is required, we print on 100% recycled (FSC certified) paper products. In addition, all Bellstar emails include the tag line: "please consider the environment before printing this e-mail."

Environmental Purchasing

  • Buying locally: wherever possible, we purchase food, beverages and services from local growers and suppliers.
  • Bath amenities: we exclusively use June Jacobs products because of their ethical business practices and their traceable soil-to-bottle process. They do not employ animal testing and their products are certified “cruelty free”. All soaps and liquids are vegetable-based and 100% biodegradable, all packaging and containers are made from up to 100% PCR material and are 100% recyclable. June Jacobs is made in Canada.
  • Coffee & tea: our in-room tea and coffee is supplied by Fratello, a company that deals exclusively in fair trade practices.
  • Garbage bags: we use garbage can liners that are biodegradable, compostable and manufactured from recycled content.
  • Products: we use facial tissue, paper towels and toilet tissue that undergo a chlorine free manufacturing process and use up to 100% recycled and post-consumer fibers.
  • Standard textile: our linens and terry products supplier aggressively recycles supplies and byproduct materials, uses compressed and recycled corrugate to ship products, offers Estar (textiles engineered to reduce energy consumption during laundering process) and uses hydroelectric power in their production. Their products arrive pre-laundered, thereby reducing the carbon footprint of our smaller capacity laundry facilities.
  • We do not supply plastic bottles for meetings.
  • Our pens are made of recycled material.
  • Doggy bags: our doggy bags are biodegradable, compostable and manufactured from recycled content.

Climate Change

All our Alberta resorts have partnered with direct energy to make Bellstar their first major hospitality customer in North America to convert to 100% carbon-neutral energy through a direct energy offering of carbon-neutral natural gas and Ecologo certified renewable power. Under the program, Bellstar substantially lowers its impact on the environment by offsetting carbon emissions that would normally result from the use of electricity generated from conventional, coal-fired sources. Ecologo energy comes from renewable sources such as wind, solar and run-of-river hydro. The natural gas consumed will be carbon-neutral, offset through investments in projects which reduce greenhouse gas emissions.

Bellstar has signed an agreement with Ecostay carbon offsetting program for all resorts to reduce the environmental impact of our properties.

Marketing Efforts & Communication

Our resort Group Coordinators have developed a green meetings package which enables Bellstar to offer green meetings to those who wish to host meetings at our resorts. This includes smaller items such as using recycled paper for flip charts to installing bulk water coolers in each meeting room or having the meeting group purchase carbon offsets through the Ecostay™ program.

Commitment to Community

Bellstar hotels & resorts strives to give-back to the communities where we work and play. We encourage our staff to volunteer in the community, we implement initiatives to train and employ aboriginal peoples, and our unclaimed lost and found items are donated to local charities.

We have also launched a pair of unique animal respect initiatives:

  • Our pet-friendly program provides guests’ pets an extra bit of pampering – a map of local dog parks, a list of local bi-laws, biodegradable doo-bags, treats, loaner leashes and water/food dishes. A percentage of the $20 per night pet-friendly fee goes to support the regional SPCA. To date, our donations have totaled over $12,600.
  • At a number of our resorts, we sell indigenous plush animals as souvenirs’ for our guests. Upon purchase of the animal, guests receive information about the animal and a portion of the proceeds goes to either Wild Smart, an awareness program that teaches about living with and respecting wildlife or to the NK’MIP rattlesnake research program. To date, our donations have totaled over $680.

Green Bucks

As part of Bellstar’s commitment to sustainability, conservation, and a greener hospitality experience, we offer you Bellstar Green Bucks for each day that you forgo daily housekeeping services during your stay. Green Bucks can be used towards your next Stay at a Bellstar Resort. By taking part in this initiative you will be helping to reduce water consumption, reduce energy consumption, reduce amenity waste, and reduce chemical use. Bellstar’s Stay™ | Green program includes partnerships with Ecostay™, Clean The World, The Green Key Eco-Rating program, and Green Key Meetings program. To learn more about these partnerships, and Bellstar’s commitments to energy efficiency and conservation visit www.bellstar.ca/green.

Bellstar Resorts

Bellstar Hotels & Resorts is proud to offer an inspired collection of upscale resorts. Whether you would like to stay with us for a night, a week, a month, or want to invest in your own vacation residence, all Bellstar properties have one thing in common: a passion for delivering exceptional resort experiences. For more information about Bellstar Hotels & Resorts, please visit www.bellstar.ca.

Canmore, Alberta

Solara Resort & Spa
A stylish and luxurious resort nestled in the Canadian Rockies. Solara offers guests the ability to stay luxuriously cozy in fully furnished suites while exploring the great outdoors. Solara’s amenities include two indoor relaxation pools, kids water play area, kids play area, and the Three Peaks Conference Centre which includes the 96 seat Aurora Theatre, the Bow and Chinook Ballrooms, the Business Centre, and breakout rooms.
Ph: 403.678.4083
Toll Free: 1.877.778.5617
www.solararesort.ca
Email: stay@solararesort.ca

The Lodges at Canmore
The Lodges at Canmore offers the convenience of a hotel with the subtleties of your own vacation condo. This family-friendly resort features 1 and 2 Bedroom units, an outdoor heated pool and hot tub, and underground heated parking.
Ph: 403.678.9350
Toll Free: 1.866.678.9350
www.canmorelodges.ca
Email: stay@canmorelodges.ca

Fire Mountain Lodge
A Boutique Resort in Canmore that brings style and luxury into the four-season wonderland that is the spectacular Canadian Rockies. Fire Mountain Lodge is where Aspen meets New York. Indulge in stunning views of the Three Sisters mountains, Fire Mountain Lodge is moments from championship golf, world-class skiing, hiking, Banff National Park, great restaurants and Canmore's vibrant culture.
Ph: 403.609.9949
Toll Free: 1.866.740.3473
www.firemountain.ca
Email: stay@firemountain.ca

Canmore Crossing
Located right in the centre of the charming Rocky Mountain town of Canmore Alberta, Canmore Crossing condo-resort puts you in the heart of year-round adventure and excitement. Experience Canmore’s charming Main Street shops and fine restaurants, plus the town’s vibrant culture of music festivals and mountain fun.
www.canmorecrossing.ca
Email: stay@canmorecrossing.ca

Kicking Horse, British Columbia

Glacier Mountaineer Lodge
Glacier Mountaineer Lodge offers convenient access to Kicking Horse Mountain Resort’s gondola to whisk you over 4,000 feet up to breathtaking mountain views, hiking and mountain biking trails. This resort is in the heart of the alpine village action, and offers the choice of guest rooms, 1, 2 and 3 bedroom plus den suites. Suites include cozy fireplaces and full kitchens.
Ph: 250.439.1160
Toll Free: 1.877.754.5486
www.glaciermountaineer.ca
Email: stay@glaciermountaineer.ca

Palliser Lodge
Palliser Lodge at Kicking Horse Mountain Resort offers the perfect location to relax and unwind just a few minutes’ walk from Gondola Plaza. After visiting Boo at the Grizzly Bear Refuge or enjoying a scenic alpine walk, relax in the comfort of your spacious fully appointed condo suite. In the evenings, take a stroll and marvel at the mountain sunsets.
Ph: 250.439.1160
Toll Free: 1.877.754.5486
www.palliserlodgeresort.ca
Email: stay@palliserlodgeresort.ca

The Aspens at Kicking Horse
This resort offers a collection of townhomes that are surrounded by beautiful forests with sweeping views of the Rockies. The Aspens are well situated for hassle free access to Kicking Horse Mountain Resort with amazing mountain biking, hiking and a quiet retreat in the summer, and champagne powder skiing and snowboarding in the winter. The Aspens offers a year round getaway for families or a group of friends.
Ph: 250.439.1160
Toll Free: 1.877.754.5486
www.aspensatkickinghorse.com
Email:

Okanagan, British Columbia

Spirit Ridge Vineyard Resort & Spa
A true desert oasis on the shores of Lake Osoyoos and amidst the NK’MIP vineyard, this 5 star resort comes complete with an on-site 9-hole golf course, conference centre ready to host weddings, reunions and meetings, a spa ready to pamper you, a restaurant to inspire you and a winery to tantalize your taste buds. Each condo at the resort has a gourmet kitchen, dining area, living rooms and a fireplace.
Osoyoos, BC
Ph: 250.495.5445
Toll Free: 1.877.313.9463
www.spiritridge.ca
Email: stay@spiritridge.ca

Parksville, British Columbia

The Beach Club Resort
This resort offers the most eco-friendly and luxurious hotel rooms in the Parksville & Oceanside area. Guest rooms feature private balconies, spectacular ocean and mountain views, thoughtful amenities, and features beautifully appointed West Coast décor. The resort offers amenities including complimentary underground parking, business centre, valet and concierge services, as well as seaside pool and hot tub, fitness centre, Stonewater Spa, and the beachfront Pacific Prime Steak & Chop Restaurant.
Ph: 250.248.8999
Toll Free: 1.888.760.2008
www.beachclubbc.com
Email: stay@thebeachclub.ca

Crawford Bay, British Columbia

Kokanee Springs Resort
Located on one of Canada's finest championship 18 hole courses, this resort offers a quiet mixture of casual elegance and relaxation for those desiring mountain-style peace and tranquility. Kokanee Springs offers a relaxed environment surrounded by beautiful vistas, great amenities and friendly staff. The Resort's 750 acres includes over a mile of lake front on Kootenay Lake, as well as natural wetlands and soaring forests.
Ph: 250.227.9226
Toll Free: 1.800.979.7999
www.kokaneesprings.com
Email: info@kokaneesprings.com

Emergency Info

Fire

For emergencies, or if you require an ambulance, dial "9" on your phone followed by "911".
If you see smoke or suspect that there is a fire, please go to the nearest fire alarm pull‐station and sound the alarm.

Medical Clinics and Hospitals

For emergencies, or if you require an ambulance, dial "9" on your phone followed by "911".

  • Bow River Medical Clinic
    Monday to Friday 9:00am to 5:00pm
    1205 Bow Valley Trail
    Ph: 403.609.2136
  • Canmore Associate Medical Clinic
    Monday to Friday 9:00am to 4:00pm
    Sydney Street
    Ph: 403.678.5585
  • Canmore Hospital
    24 Hours
    1100 Hospital Place
    Ph: 403.678.5536
  • Ridgeview Medical Clinic
    Monday to Thursday 5:00pm to 9:00pm
    Weekends and Holidays 10:00am to 4:00pm
    212 - 1240 Railway Avenue
    Ph: 403.609.8333

Pharmacy

The following pharmacies will fill prescriptions and provide over‐the‐counter medicine.

  • Mironuck IDA Pharmacy
    Ph: 403.678.4301
  • Safeway Pharmacy
    Ph: 403.609.2983
  • Shoppers Drug Mart
    Ph: 403.678.8750
  • Sobeys Pharmacy
    Ph: 403.678.6326

Police

For emergencies, or if you require an ambulance, dial "9" on your phone followed by "911".
The Royal Canadian Mounted Police (RCMP) is the local police force. Just a reminder that while in Alberta, all guests must respect and abide by Provincial and Canadian Laws and Regulations.

  • Ph: 403.678.5516

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