Check Out
Check out time is 11:00am. Please ensure that you have gathered all personal belongings before exiting your suite. All key cards must be returned to the Front Desk for check-out.
If you wish to request a late check-out, please contact Guest Services by pressing the Guest Services button on your phone before the morning of your departure. A late check-out will not be permitted unless it is requested and approved. An additional charge may be applied to your account for accommodation retained after normal check-out time.
Fireplace
To activate the gas fireplace in a one-bedroom suite, press the switch located directly beside mantle. To save energy and for safety reasons the fireplace will run for 60 minutes before automatically shutting off. Please ensure that the fireplace is off when you leave your room.
Housekeeping
Our housekeeping staff would be pleased to provide you with additional toiletries, towels and bedding during your stay. Please press the “Guest Services” button on your phone for assistance.
Daily housekeeping includes garbage and recycling removal, replenishment of toiletries and hot beverage items, replenishment of towels, cleaning and bed making. If you would like a full sheet change when your bed is made, please let the Front Desk know. To help reduce environmental impact, Housekeeping will not replace towels left on towel racks.
Garbage, Compost and Recycling Collection
Garbage, recycling and beyond composting containers are located under your sink. Please use the provided black container for garbage, beige container for compost and blue container for recycling. Garbage, compost and recycling containers are emptied daily by Housekeeping.
If you would like to remove garbage, compost or recycling from your guest room during your stay, garbage, compost and recycling bins are located in the underground parking level beside the East Elevator and Tower Elevator. Thank you for participating in our efforts to help the environment.
Internet
The Beach Club Resort is pleased to offer complimentary wireless internet access in all guest rooms and public areas of the resort. To access the internet, open your internet browser, which will re-direct you to The Beach Club Resort Internet Sign-In page. Dial the “Guest Services” button on your phone to receive your unique access code and password. Type in your access code and password and you will be re-directed to The Beach Club Resort Home Page, indicating that you are now connected to the internet.
If you experience difficulty with your wireless connection, please dial "0" on on your phone to speak with the Front Desk.
Grab Bars
The Beach Club Resort is pleased to provide grab bars for use in the bathroom for our guests. Please press the “Guest Services” button on your phone and one of our team members will install them for you.
Kitchen
One and two-bedroom suites and penthouse suites at the Beach Club feature full kitchens. The Kitchen features “West Coast” design and is complemented with granite counters, cork flooring, and custom wood cabinetry. The kitchen has Frigidaire stainless steel appliances, including a dishwasher and microwave. The kitchen is outfitted with dishes, glassware, flatware, pots and pans, and kitchen utensils. Perfect for families, groups of friends, or extended stays; you can comfortably host 8 people and enjoy the unparalleled visual experience of coastal living.
Refrigerator
Your refrigerator’s freezer is equipped with an automatic ice maker. If you wish to make ice, push the lever in the freezer down which will activate ice production. Push the lever up to stop ice production. Please ensure that the ice basket is placed below the ice maker during use.
Microwave
Your microwave is equipped with several different cooking choices. You can choose a specific cooking option (i.e. defrost, popcorn, etc.) or choose to cook for a specific amount of time, which automatically selects high heat cooking. To quick select a cooking time, press the “Start +1 Minute” cooking button, which will add 1 minute of cooking time for every press of the button (i.e. press the button five times for 5 minutes cooking time). Your microwave is also equipped with a hood fan that can be used to vent the stove below. Press “Fan” to turn the fan on or off.
Dishwasher
As we provide a wide variety of kitchen implements, cookware and dishes for your use during your stay, we ask that you use the provided dishwasher to clean used dishes. You are welcome to start the wash cycle when you leave your room at check-out time and Housekeeping will empty your dishwasher at no charge.
The dishwasher can be set to wash a specific type of dish load. Fill the dishwasher with dirty dishes, and then add a dishwasher tab in the door of the dishwasher. The dishwasher tab is located under the sink. Choose your wash cycle (i.e. Pots & Pans, Normal or Light) and temperature option (i.e. High Temp Wash, Dry or Heat Dry) by pressing the appropriate button. To start the wash cycle, close the door firmly which will activate the dishwasher.
Oven/Stove
The flat top stove generates heat directly to the cooking surface. Hot surfaces will be indicated by a light on the back of the stove. Please do not leave pots, pans or any other materials on the stove surface after cooking, as residual heat will continue to generate for several minutes after you turn off the burner.
The oven offers pre-programmable heating, simply key in the temperature you wish to cook at and wait for the oven to heat to the appropriate temperature.
Please note: Ensure that your stove and oven are turned off before leaving your room and do not leave the stove and oven unattended during use.
Room Service
The Beach Club Resort is pleased to offer in-room dining from Pacific Prime Steak & Chop Restaurant. To view the room service menu please click here. Further inquiries can be made by pressing the “Pacific-Prime” button on your phone.
Ice
An ice machine providing complimentary ice is located on the 2nd floor Mezzanine of the East Wing, with direct access from the main floor via elevator or stairs. Ice buckets are provided in all guest rooms for ice and one and two-bedroom suite refrigerators have automatic ice machines in their freezers.
Dry Cleaning & Laundry Services
Dry cleaning and laundry service is offered for guests of The Beach Club Resort from Monday through Saturday. Service is unavailable on Sundays and holidays. For same day service please drop off items to front desk by 8:30am and items will be returned by 6:00pm. Specialty items or repairs may take more time.
Use the garment bag provided in your closet and fill out the accompanying Dry Cleaning or Laundry form, listing all of the items for cleaning. Call the Front Desk if you would like your dry cleaning picked up. The Beach Club Resort assumes no liability for lost or damaged clothing.
All one and two-bedroom suites include a full size washer and dryer. One package of laundry detergent is provided to you during your stay; should you require more detergent, please contact Guest Services.
Quiet Times
Quiet time at The Beach Club Resort are from 11:00pm to 7:00am. Please keep noise to a minimum during this time period and respect your fellow guests at all times by keeping excessive noise to a minimum. If you wish to alert the Front Desk of noise concerns, press the “Guest Services” button on your phone.
Please note that Parksville Beach is a public area and The Beach Club Resort cannot control noise issues on the beach.
Smoking
The Beach Club Resort has a strict no smoking policy in all public areas and inside all guest rooms. For more information about the resort’s smoking policy, please press the “Guest Services” button on your phone and the Front Desk will be happy to assist you. A $250 deep cleaning fee will be applied to your bill should you smoke in your guest room.
Voltage
Electrical current in Canada is 110 volts
Thermostat
Your guest room includes a pre-programmed temperature control system for a continuous comfortable room temperature. If you wish to adjust the temperature of your room, please follow the instructions below.
- Locate the thermostat on the wall of your guest room and lift the cover.
- Press the “mode” button repeatedly until “auto” appears; a snowflake and small flame should be indicated on the display. This indicates that the room is ready to either heat or cool.
- Press the “set temp” button and verify that the settings are as follows:
- Day cooling (represented by a sun icon and a snowflake) set to 20 degrees Celsius. Night cooling (represented by a moon icon and a snowflake) set to 20 degrees Celsius
- Day heating (represented by a small sun icon and a small flame icon) set to 17 degrees Celsius. Night heating (represented by a small moon icon and a small flame icon) set to 16 degrees Celsius
- Press Resume
- To shut the unit off completely press “mode” repeatedly until “off” appears
The room temperature can be varied to individual guest comfort by simply raising or lowering the set points in the “set temp” menu. (The heating and cooling set points should never be within 2 degrees of each other.) The heating/cooling system will automatically maintain a temperature within the two set heating and cooling temperatures. If the room heating is set at 17 and the cooling set at 20; the temperature will automatically be maintained between those values (i.e. 17-20 degrees).
Please note: The automatic temperature control is affected by balcony doors or windows being left open. If you wish to leave windows or doors open in your room, follow the above instructions to turn your automatic temperature control off while windows and doors are opened.
In Suite Safe
Every suite is equipped with a safe for your personal use during your stay. Studio suite safes are located in the cabinet above the sink; one-bedroom suite safes are located in the hall closet. Please refer to the printed instructions on your safe for operation or call the Front Desk for assistance.
The Beach Club Resort cannot assume responsibly for any lost or stolen items, we recommend that you place all items of value in your in-room safe during your stay.
Sofa Beds
One and two-bedroom suites come equipped with a double sofa bed in the living area. If you require assistance setting up your sofa bed, please press the “Guest Services” button on your phone.
Wake-up Service
If you wish to order a wake-up call, press the “Guest Services” button on your phone and a Front Desk staff member will be happy to book your wake-up call. At the pre-arranged time, your phone will ring to wake you.
All rooms are equipped with a clock radio with programmable alarm options.
DVD Player
To use the in-room DVD player, use the control buttons located on the left side of the television monitor for set-up. For monitors located inside the cabinet in living rooms, turn/twist the left side of the monitor towards you for easier visibility and access.
Follow the steps below to enable the DVD player:
- Ensure the TV monitor is turned on using the InnVue remote or the On/Off button on the TV monitor.
- Ensure the DVD player is on by pressing the Power button on the left side of the DVD player.
- Press the MENU button located on the left side of the TV.
- Press the CHANNEL DOWN (-) button on the left side of the TV until “SOURCE” is highlighted on screen.
- Press the VOLUME UP (+) button on the left side of the TV to change the source from “TV” to “AV”.
- Use the DVD remote control provided to watch DVD movies.
To return to TV mode from DVD, please use the following steps:
- Ensure the TV monitor is turned on using the InnVue remote or the On/Off button on the TV monitor.
- Press the MENU button located on the left side of the TV.
- Press the CHANNEL DOWN (-) button until “SOURCE” is highlighted.
- Press the VOLUME DOWN (-) to change the source from AV to TV.
Use the InnVue remote control provided as per normal usage.
TV and In-Room Movie Usage
The InnVue remote control can be used to make the following adjustments to the television set:
- Turn the TV On/Off using the Power Button
- Increase (+)/decrease (-) volume/sound using the Volume Button
- Change channels (arrow up /arrow down) using the Channel Button
- Change channels by keying the one(s) desired using the Number Pad
- Order movies using the InnVue Movie listings on Channel 60.
When turned on, the TV will automatically show Channel 60 for Movie Orders. Use the remote to view the selection of movies available and follow the on-screen instructions to make a movie order, or simply change channels to view television programming. To return to the Movie Order Main Screen after browsing movies or television channels, press the “Menu” button on the InnVue remote.
Local TV programming information is located on Channel 44 with times and channels.
If you would like to block any or all of the movie order choices, please contact the Front Desk. In our One and Two Bedroom Suites, movies can be blocked from specific televisions to accommodate specific family viewing choices.
Movie orders will appear on your bill at check-out by price rather than by name to ensure guest privacy. If you would prefer to have your movies charged separately from your room charges, this can be arranged at check out.
Telephone
Your suite telephone is equipped with several automatic dialing buttons
which give direct dialing to Guest Services, the Front Desk, Pacific
Prime Steak & Chop Restaurant and Stonewater Spa. If you require
assistance operating your phone, Dial” 0” or press the “Guest Services”
button to speak to the Front Desk.
| Emergency |
Dial 9 + 911 |
| Front Desk / Guest Services |
Dial 0 or press the “Guest Services” button |
| Room to Room |
Dial 7 + Room Number |
| Local Calls |
Dial 9 + Area Code + Local Number |
| Direct Dial Long Distance |
Dial 9 + 1 + Area Code + Number |
| Operator Assisted International Calling |
Dial 9 + 1 800 646 0000 and follow prompts |
| Operated Assisted Calling |
Dial 9 + 0 + Area Code + Local Number |
Message Retrieval
|
Dial 5000 (Blinking light indicates message) |
Television
| 2 – The Weather Network |
31 – Teletoon West |
| 3 – CBC - Vancouver |
32 – The Family Channel |
4 – Shaw TV - Nanaimo
|
33 – Peachtree TV |
5 – Knowledge Network BC
|
34 – Comedy Channel |
6 – CHEK Victoria
|
35 – TMC |
7 – SRC Vancouver
|
36 – Food Network |
| 8 – TSN |
37 – OLN |
9 – CTV - British Columbia
|
38 – History Channel |
10 – Much More Music
|
39 – Slice |
| 11 – Global – Vancouver |
40 – Discovery Channel |
12 – A-Channel Victoria
|
43 – Bravo! |
| 13 – CITY – Vancouver |
44 – HGTV Canada |
| 17 – CNN |
45 – OMNI BC |
| 18 – A&E |
46 – CMT
|
| 19 – TLC |
47 – Treehouse |
| 20 – Speed |
48 – YTV West |
| 21 – Sportsnet Pacific |
49 – W Network
|
| 22 – TVtropolis |
50 – CBC Newsworld
|
23 - PBS Seattle
|
51 – FOX Tacoma |
| 24 – Showcase |
52 – NBC Seattle
|
| 25 – Space Canada |
53 – ABC Seattle
|
| 26 – Headline News |
54 – CBS Seattle
|
| 27 – AMC |
55 – CTV News
|
| 28 – Encore Avenue 2 |
56 – APTN |
| 30 – Spike TV |
57 – Vision |
| |
58 – The Score |
|
59 – MTV Canada
|
